Tutorial: 11. CSCW, Groupware, and Workflow: Experiences, State of the Art, and Future Trends

Sunday 09:00 - 17:30.

Steven Poltrock, The Boeing Company, USA
Jonathan Grudin, University of California Irvine, USA

Benefits
Learn what groupware technologies are being used, what problems people encounter, and how successes with groupware have been attained. Find out how different disciplines contribute to the use and design of collaborative systems, and how these technologies will affect individuals, organizations, and society.

Origins
An update of a highly rated tutorial presented at many CHI and CSCW conferences.

Features

• discover the multi-disciplinary nature of CSCW
• learn about state of the art technologies that support communication, collaboration, and/or coordination
• understand behavioral, social, and organizational challenges to developing, acquiring, and using these technologies
• learn development and usage approaches that lead to success
• anticipate future trends in groupware and global social impacts

Audience
Actual and potential users, developers, researchers, marketers, or managers of some CSCW, groupware, or workflow system. Minimal requirements are a general background in HCI and experience working collaboratively. Broad knowledge or experience with collaborative technologies is not expected.

Presentation
Lecture, video, and group discussions.

Instructors
Steven Poltrock introduces, evaluates, and deploys groupware systems that support information sharing, organizational memory, concurrent engineering, collaborative authoring, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on Computer and Human Interaction, has worked as a developer and researcher, and has published numerous technical and popular articles. Together they have authored several overviews of CSCW and groupware.

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