See Also
Advance Program table of contents
Sponsors
ExhibitsAll week
Pre-Conference, 15-17 May
Consortia
Tutorials
Workshops
Saturday, 15 May
Sunday, 16 May
Monday, 17 May
Technical Program, 18-20 May
Plenaries
Interviews
Papers
Panels
Demonstrations
Tuesday, 18 May
Wednesday, 19 May
Thursday, 20 May
Other Activities
Speakers
Conference Planner
Management
Conference Registration
CHI 99 Conference Office
703 Giddings Ave.
Suite U-3
Annapolis, MD 21401
USA
Tel: +1 410 263 5382
Fax: +1 410 267 0332
Email: chi99-help@acm.org
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Sunday 09:00 - 17:30.
Susan Wolfe, The Hiser Group, Australia
Benefits
Learn techniques for building a case for usability. Selling usability into organizations
involves convincing a range of stakeholders from upper management to end-users, each with
different agendas. Efforts to incorporate usability must consider people, processes, and
tools across an organization, and analyze the needs, objectives, and culture of the business.
Each topic is illustrated with real-world case studies, and participants practice techniques
on a mock organization.
Origins
Presented at CHI 97, CHI 98, Interact'97, BayCHI, and UI'98.
Features
Participants will learn:
- to understand where usability can make a difference to your organization
- to present those opportunities in terms understood by different audiences
- to identify barriers and opportunities which can hinder or support usability initiatives
Audience
Experienced usability professionals, user interface designers, developers, and managers who are
working to improve the acceptance of usability activities within their organizations.
Presentation
Brief presentation, hands-on exercises, and group discussion.
Instructors
Susan Wolfe has fifteen
years experience in human factors. She established and managed the Tandem Computers human
factors department for eight years. Now general manager of Hiser's Sydney office, she consults
in all aspects of user interface design.
Related Tutorials
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