Collaboration and Groupware Sessions All-at-Once

Tutorial: 11. CSCW, Groupware, and Workflow: Experiences, State of the Art, and Future Trends

Steven Poltrock, The Boeing Company, USA
Jonathan Grudin, University of California Irvine, USA

Benefits
Learn what groupware technologies are being used, what problems people encounter, and how successes with groupware have been attained. Find out how different disciplines contribute to the use and design of collaborative systems, and how these technologies will affect individuals, organizations, and society.

Origins
An update of a highly rated tutorial presented at many CHI and CSCW conferences.

Features

• discover the multi-disciplinary nature of CSCW
• learn about state of the art technologies that support communication, collaboration, and/or coordination
• understand behavioral, social, and organizational challenges to developing, acquiring, and using these technologies
• learn development and usage approaches that lead to success
• anticipate future trends in groupware and global social impacts

Audience
Actual and potential users, developers, researchers, marketers, or managers of some CSCW, groupware, or workflow system. Minimal requirements are a general background in HCI and experience working collaboratively. Broad knowledge or experience with collaborative technologies is not expected.

Presentation
Lecture, video, and group discussions.

Instructors
Steven Poltrock introduces, evaluates, and deploys groupware systems that support information sharing, organizational memory, concurrent engineering, collaborative authoring, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on Computer and Human Interaction, has worked as a developer and researcher, and has published numerous technical and popular articles. Together they have authored several overviews of CSCW and groupware.

Related Tutorials

• 30. Distance Learning (Monday morning)

Tutorial: 30. Distance Learning

Lisa Neal, EDS, USA

Benefits
Learn what technologies are currently being used for distance learning, and how to select and deploy them. Also gain insight into fundamentals of how to design and deliver effective distance learning classes.

Origins
First given at CHI 98, and updated for CHI 99.

Features

• motivations for distance learning
• technologies for supporting asynchronous distance learning, including email and threaded discussions
• technologies for supporting synchronous distance learning, including audioconferencing, videoconferencing, data conferencing, chats, and electronic whiteboards
• combining synchronous and asynchronous distance learning technologies
• selection, deployment, and use of distance learning technologies
• how to structure and deliver a distance learning class
• distance learning to deliver HCI education
• case studies including Open University, DigitalThink, University of Phoenix, New School for Social Research, United Nations, California Virtual University, Western Governor's University, and EDS

Audience
Educators interested in developing and delivering distance learning classes and managers and administrators interested in setting up distance learning programs. Experience with course development or teaching useful. No experience with collaborative technologies necessary.

Presentation
Lecture, discussion, videos, and case studies.

Instructor
Lisa Neal holds a Ph.D. in Computer Science from Harvard University and has been working with collaborative technologies for eight years at EDS. She piloted a distance learning program at EDS and has been teaching distance learning classes on HCI and Collaborative Technologies for four years. She has authored several articles on distance learning.

Related Tutorials

• 11. CSCW, Groupware, and Workflow: Experiences, State of the Art, and Future Trends (Sunday)
• 12. Computer-Human Interaction and Health Care: Opportunities, Roadblocks, Tips, and Tricks (Sunday)
• 14. Designing Interfaces for Hand-held Computers (Sunday morning)
• 26. Information Visualization: Making Information Technology Work (Monday)