See Also
Advance Program table of contents
Sponsors
ExhibitsAll week
Pre-Conference, 15-17 May
Consortia
Tutorials
Workshops
Saturday, 15 May
Sunday, 16 May
Monday, 17 May
Technical Program, 18-20 May
Plenaries
Interviews
Papers
Panels
Demonstrations
Tuesday, 18 May
Wednesday, 19 May
Thursday, 20 May
Other Activities
Speakers
Conference Planner
Conference Registration
CHI 99 Conference Office
703 Giddings Ave.
Suite U-3
Annapolis, MD 21401
USA
Tel: +1 410 263 5382
Fax: +1 410 267 0332
Email: chi99-help@acm.org
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Tutorial: 4. Practical Observation Skills for Understanding Users and Their Work in Context
Sunday 09:00 - 17:30.
Susan M. Dray, Dray and Associates, USA
Benefits
Learn how to plan and carry out observations of users. Heavy emphasis will be placed on practical
steps that will lead to success. You will also practice two types of observations: Naturalistic
Observation and Contextual Inquiry.
Origins
Update of a highly rated tutorial from previous CHIs. Includes additional
exercises and revised materials.
Features
- learn about Structured Observation techniques and how to use them
- learn naturalistic observation, contextual inquiry, usability roundtables, and artifact walkthroughs
- practice doing naturalistic observation and contextual inquiry
- identify next steps for data analysis and use in design
- learn when and how to apply these tools to customer-centered design
Audience
Aimed at practitioners who want to understand how users work in order to do a better job of system
design, including developers, designers, and managers who are responsible for customer needs
analysis or identifying user requirements. Practical solutions and skills will provide
participants with practical tools to use with their own work. This introductory tutorial
is also useful for those experienced with observing users.
Presentation
Lecture, group discussion, and small group hands-on exercises.
Instructor
Susan M. Dray has a Ph.D. in Psychology and has worked as a researcher, manager, and consultant
in the design and use of technology at Honeywell, Inc., American Express Financial Advisors and,
for the past six years, as an independent consultant. She has published numerous articles and is
a Fellow of the Human Factors and Ergonomics Society (HFES).
Related Tutorials
Tutorial: 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation
Sunday 09:00 - 17:30.
Wendy E. Mackay, Aarhus University, Denmark
Anne-Laure Fayard, EDF, France
Benefits
Learn how to use video as a flexible tool for supporting participatory design. Gain
experience using video to observe users, analyze multimedia data, capture brainstorming
sessions, simulate and test interaction styles, prototype new designs, consider ethical
issues, and present design ideas.
Origins
A new tutorial for CHI 99, variations of this course have been taught to practicing HCI
developers in industry as well as university and master's level students.
Features
- general participatory design techniques
- technical aspects of video
- video observation of users
- video data analysis
- video brainstorming
- video prototyping
- video presentations
- ethics of using video
Audience
Industrial HCI designers and researchers interested in using video to support participatory
design. Basic knowledge of video is useful, but not essential.
Presentation
Lecture, video, demonstrations, hands-on video exercises, and student presentations.
Instructors
Wendy Mackay received her Ph.D. from MIT, and has worked as a designer and manager responsible
for more than 30 multimedia products and the industry's first interactive video computer system.
She has managed multimedia research and development groups at Digital, MIT, and Xerox EuroPARC.
Formerly a Professor at University of Paris-Sud, she is currently a visiting professor at
Aarhus University. Anne-Laure Fayard received her Ph.D. from the University of Paris. She
is currently a research scientist at EDF, where she conducts participatory research using video.
Related Tutorials
Tutorial: 21. Using Customer Work Models to Drive Systems Design
Monday 09:00 - 17:30.
Karen Holtzblatt, InContext Enterprises, USA
Hugh Beyer, InContext Enterprises, USA
Benefits
Learn how to develop work models for representing data from field studies in a form that is
suitable for system design.
Origins
An update of a highly rated tutorial from CHI 95, CHI 96, and CHI 97.
Features
- contextual influence on people in their work environments
- different types of work modeling techniques for representing users' tasks, environments,
communication paths, and organizational culture
- how to drive design from work models
- consolidating work models to reveal common structure, work strategies, intents, and concepts
- techniques to generate, evaluate, and iterate innovative designs from work models
Audience
Anyone interested in customer-centered design, requirements analysis, or tailoring products
and systems to people's work. Especially valuable for those who have experience collecting
field data about users.
Presentation
Lectures, video, demonstrations, and hands-on exercises.
Instructors
The instructors developed Contextual Design, a customer-centered design process that extends
the contextual inquiry data gathering technique. Dr. Holtzblatt originated the Contextual
Inquiry approach to field data collection and pioneered its introduction into working
engineering teams. She has used customer-centered processes to design and evaluate software,
hardware, and business processes. Hugh Beyer has worked in the industry as a programmer,
architect, and consultant. He has designed and developed object-oriented repositories and
integrated CASE systems, and has developed processes for using customer data to drive
object-oriented design.
Related Tutorials
Tutorial: 27. Variations on a Theme: Card-Based Techniques for Participatory Analysis and Design
Monday 09:00 - 17:30.
Daniel Lafreni�re, GESPRO Technologies, Canada
Tom Dayton, Sun Microsystems, USA
Michael Muller, Lotus Development Corporation, USA
Benefits
Provides hands-on experience with three highly user-accessible card-based techniques - CARD,
CUTA, and TOD - for participatory analysis, design, and evaluation of systems.
Origins
This tutorial was taught at UPA 98. CARD and TOD were taught at CHI (92-96), UPA (96-98) and
other conferences. CUTA has been taught in major corporations and Laval University since 1994.
Features
- understand issues in participatory work with users and other stakeholders
- learn how to conduct participatory sessions
- develop hands-on competence with the three practices
- learn how to adapt the practices to meet one's own needs
- understand the diversity of participatory practices, and how to find more information about them
Audience
Intermediate-level tutorial intended for people with some experience in either usability work
or software lifecycles.
Presentation
Lecture, demonstration, exercises, and discussion.
Instructors
Daniel Lafreni�re is a usability consultant at GESPRO Technologies. His contracts include task
analysis, guidelines, prototyping, evaluating, and integrating user-centered techniques within
the software lifecycle. Tom Dayton has invented participatory methods, and has used and taught
them in several companies and at several conferences. He is the Senior Usability Engineer in
Sun Microsystems Usability Labs and Services. Michael Muller is a researcher at Lotus, working
on technological support of human-human collaboration; on analysis, representation, and support
of skilled work; and on participatory practices in work contexts.
Related Tutorials
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