See Also
Advance Program table of contents
Sponsors
ExhibitsAll week
Pre-Conference, 15-17 May
Consortia
Tutorials
Workshops
Saturday, 15 May
Sunday, 16 May
Monday, 17 May
Technical Program, 18-20 May
Plenaries
Interviews
Papers
Panels
Demonstrations
Tuesday, 18 May
Wednesday, 19 May
Thursday, 20 May
Other Activities
Speakers
Conference Planner
Conference Registration
CHI 99 Conference Office
703 Giddings Ave.
Suite U-3
Annapolis, MD 21401
USA
Tel: +1 410 263 5382
Fax: +1 410 267 0332
Email: chi99-help@acm.org
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Tutorial: 8. Successful Strategies for Selling Usability into Organizations
Sunday 09:00 - 17:30.
Susan Wolfe, The Hiser Group, Australia
Benefits
Learn techniques for building a case for usability. Selling usability into organizations
involves convincing a range of stakeholders from upper management to end-users, each with
different agendas. Efforts to incorporate usability must consider people, processes, and
tools across an organization, and analyze the needs, objectives, and culture of the business.
Each topic is illustrated with real-world case studies, and participants practice techniques
on a mock organization.
Origins
Presented at CHI 97, CHI 98, Interact'97, BayCHI, and UI'98.
Features
Participants will learn:
- to understand where usability can make a difference to your organization
- to present those opportunities in terms understood by different audiences
- to identify barriers and opportunities which can hinder or support usability initiatives
Audience
Experienced usability professionals, user interface designers, developers, and managers who are
working to improve the acceptance of usability activities within their organizations.
Presentation
Brief presentation, hands-on exercises, and group discussion.
Instructors
Susan Wolfe has fifteen
years experience in human factors. She established and managed the Tandem Computers human
factors department for eight years. Now general manager of Hiser's Sydney office, she consults
in all aspects of user interface design.
Related Tutorials
Tutorial: 17. Globalizing Usability Engineering: Current Status in Japan
Sunday 14:00 - 17:30.
Masaaki Kurosu, Shizuoka University, Japan
Benefits
Learn about usability engineering techniques and research findings that have been developed in
Japan. Obtain practical information and insights on how Japanese people feel and react to typical
usability testing procedures.
Origins
New for CHI 99. Based on an established series of seminars presented in Japan.
Features
- understand the Japanese conception of usability and usability engineering
- learn about Japanese research and methods for task analysis
- learn about Japanese adaptations of Heuristic evaluation and Cognitive walkthrough
- examine the Japanese concept of Kansie engineering and research and how these relate to the
emotional aspects of user experience
- learn about techniques for usability testing with Japanese participants
Audience
Practitioners and researchers in usability engineering. No knowledge of the Japanese culture or
language is required.
Presentation
Lecture and demonstrations augmented by video clips.
Instructor
Masaaki Kurosu is currently teaching human interface and usability engineering at the Faculty of
Information of Shizuoka University. His research interests include groupware, the universal
interface, input/output devices, and multimedia interfaces. Previously Dr. Kurosu worked in
the Design Center of Hitachi Ltd., where he initiated research and development in usability
engineering and interaction design methodology. Before that, he worked at the Central Research
Institute of Hitachi Ltd., where he was engaged in the development of the Japanese word
processing system and the LISP programming environment.
Related Tutorials
Tutorial: 20. Planning and Implementing User-Centered Design
Monday 09:00 - 17:30.
Nigel Bevan, Serco Usability Services, UK
Ian Curson, Serco Usability Services, UK
Benefits
Learn a structured approach to user-centered design based on the principles of the forthcoming
International Standard "Human centered design processes for interactive systems" (ISO 13407)
and other associated standards.
Origins
An enhanced version of a CHI 98 tutorial.
Features
- an introduction to user-centered design (UCD)
- how ISO 13407 can be used in conjunction with other standards
- core techniques to support user-centered design
- how to select the right method to assure usability
- receive a copy of the Handbook of User Centered Design
- how to apply new international standards for software quality
Audience
Project managers and business
managers who wish to improve the usability of their systems, IT procurers who wish to ensure their
suppliers have a human-centered design process in place, and human factors consultants and
researchers interested in the practical application of appropriate methods. Some knowledge of
usability is an advantage, but the tutorial is not aimed at experienced usability professionals.
Presentation
Lecture and small group exercises.
Instructors
Nigel Bevan is manager of Serco Usability Services (previously known as NPL Usability Services).
He has a Ph.D. in man-machine interaction, was technical coordinator of the MUSiC project, and
managed EC projects which set up a network of Usability Support Centres around Europe. He is an
active participant in ISO 13407, and is editor of ISO 9241-11, ISO/IEC 14598-1 and ISO/IEC 9126-1.
Ian Curson has a Master's degree in Technical Communication and Human-Machine Interaction. He is a
consultant and trainer, applying UCD methods in industry.
Related Tutorials
Tutorial: 25. The Usability Engineering Lifecycle
Monday 09:00 - 17:30.
Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA
Benefits
Learn an engineering process for designing good user interfaces for traditional software and
web applications. This process is a set of usability engineering tasks/techniques with
explanations of when and why to apply them during software development. Discuss the
promotion, establishment, and institutionalization of the Usability Engineering Lifecycle
within software development organizations.
Origins
A CHI "classic" that consistently receives high ratings. Updated to reflect new ideas,
approaches, and methods.
Features
- extracting usability goals from requirements analysis data and using them to drive design
- applying a structured approach to user interface design
- applying iterative evaluation techniques
- integrating the Usability Engineering Lifecycle into software development methodology
- promoting, establishing, and institutionalizing the Usability Engineering Lifecycle in
software development organizations
- applying the Usability Engineering Lifecycle to web development projects
Audience
Development managers, developers responsible for usability, and usability practitioners doing
both traditional software development and web development. Experience with software development
methodologies useful. No prior experience with usability engineering necessary. Experienced and
novice usability practitioners will benefit.
Presentation
Lecture materials supplemented
by instructor's "war stories" and
audience discussion.
Instructor
Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has worked for 21 years in
software development organizations, and for 18 years as a usability engineer. She has authored
and contributed to four books, and has consulted to IBM, AT&T, American Airlines, Ford Motor
Company, and the New York City Police Department.
Related Tutorials
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