Pre-Conference Sessions All-at-Once

Saturday, May 15, 18:00 - 21:30

Tutorial: 1. Human-Computer Interaction: Introduction and Overview

Keith A. Butler, Boeing Information and Support Services, USA
Robert J.K. Jacob, Tufts University, USA
Bonnie E. John, Carnegie Mellon University, USA

Benefits
If you are a newcomer to the CHI field, this tutorial will give you the background you need to get the most benefit out of the CHI conference.

Origins
This tutorial has evolved, based on feedback from the attendees, as we have given it each year at CHI since CHI 92.

Features

• what HCI is and why it is important
• brief history of HCI
• introduction to building usable systems
• introduction to the psychology of HCI
• introduction to computer technologies for HCI
• future directions of HCI
• where to learn more during the conference
• where to learn more in the published HCI literature

Audience
Professionals from computing-related fields who are new to the field of HCI or new to the CHI conference. No background in HCI is assumed.

Presentation
Primarily lecture style.

Instructors
Keith Butler is a senior principal scientist for user-centered design at Boeing Information and Support Services. Rob Jacob is on the faculty of the Electrical Engineering and Computer Science Department at Tufts University, and is a member of the editorial board of ACM Transactions on Computer-Human Interaction and former Vice Chair of SIGCHI. Bonnie John is on the faculty of Carnegie Mellon University's Computer Science Department, Psychology Department, and Human-Computer Interaction Institute. Her research develops "engineering models" of computer users and applies them to the evaluation and design of computer systems.

Related Tutorials

• 9. Cognitive Factors in Design: Basic Phenomena in Human Memory and Problem Solving (Sunday)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 25. The Usability Engineering Lifecycle (Monday)

Tutorial: 2. User Interface Design for the Web

David Shen, Yahoo!, USA
Irene Au, Yahoo!, USA
Brian Buschmann, Yahoo!, USA

Benefits
Learn current web user interface design issues and principles. Gain a greater understanding of the unique characteristics of designing for the web. Build your knowledge of user interface guidelines that will make your sites more usable.

Origins
New for CHI 99.

Features
Through the examination of the evolution of Yahoo! sites, we discuss lessons learned about web user interface design. We note interesting observations on users and discuss methodologies complementary to user testing to gather data that enables us to better design for users.

Audience
Beginner to intermediate level web designers familiar with HTML and surfing the web.

Presentation
Lectures with real-world examples.

Instructors
David Shen is the Director of Design at Yahoo! Inc., an Internet media company where he leads Yahoo! graphic, user interface, and usability design. Prior to Yahoo! He was a product designer at frogdesign and at Apple Computer. Irene Au is the Interaction Design Manager at Yahoo! Inc. where she works with the Yahoo! teams on usability testing and interaction design of Yahoo! properties. Prior to Yahoo!, she was an interaction designer at Netscape Communications where she worked on the Netscape 4 and 5 interfaces. Brian Buschmann is a Senior Designer at Yahoo! Inc. and leads the graphic user interface design of personalized, communication, and entertainment content sites. Prior to Yahoo!, he was designing web sites in Italy and doing graphic design at Yamamoto/Moss in Minneapolis.

Related Tutorials

• 6. Practical Usability Methods in Web Site Design (Sunday)
• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 22. Web Sites That Work: Designing With Your Eyes Open (Monday)
• 32. Current Issues in Web Design: Building the Network Economy (Monday evening)

Sunday, May 16, 08:30 - 18:00

Other Activity: CHIkids and childcare

(Also available Monday, Tuesday, Wednesday, and Thursday)

There are two options: the traditional child care option and CHIkids. CHIkids is a place where kids, adults, and technology come together with common goals and do meaningful things.

The philosophy of the CHIkids program is built around the belief that technology is a tool to learning. CHIkids is about what can happen when technology is a catalyst. With the tools of technology, children can be conference reporters, web designers, multimedia storytellers, software testers, conference attendees, and more!

The innovative CHIkids program has been expanded for CHI 99. CHIkids combines the feeling of summer camp with the fun of technology, all as a part of the unique conference experience. This year's CHIkids program will provide kids with new extended opportunities for meaningful technology experiences.

• The traditional child care option offers children 6 months to 3 years, fun-filled, developmentally appropriate activities.
• CHIkids provides children 3 to 15 years of age with educational, purpose-driven technology experiences. Children ages 3 to 7 will use CD-ROMs, test new software, as well as be provided with a mixture of off-computer activities to complement their technology experiences. Children ages 8 to 15 will be provided with two main areas of exploration: creating multimedia stories in the Multimedia Storytelling area and being conference reporters using desktop publishing tools and the web in the CHIkids Newsroom.

All CHIkids activities will be led by a team of CHI volunteers with experience in technology, kids, and fun! Assistance will be provided by KiddieCorp, our experienced child care facilitators. Each day, children will be able to choose among various activities. The registration fee is US$75 per day, and includes lunch, snack, and CHIkids T-shirt. An optional field trip will be offered for CHIkids, 8 years or older, on Thursday, 20 May.

CHIkids REGISTRATION
For more information, please contact KiddieCorp via email or phone. Space is limited, and there will be no on-site registration. Therefore, registration will be on a first-come, first-served basis. A waiting list will be formed if all spaces are filled. Waiting list registrants will be notified if space becomes available.

For questions about the CHIkids traditional child care option:
Sue Ann Balogh, KiddieCorp
Email: chikids@kiddiecorp.com
Tel: +1 619 455 1718
Fax: + 1 619 455 5841
5665 Oberlin Drive, Suite 102
San Diego, CA 92121 USA

For questions about the CHIkids technology option:
Angela Boltman, CHIkids Co-Chair
Email: chi99-kids@acm.org
Tel: + 1 301 484 2157
Fax: + 1 301 405 6707

Sunday, May 16, 09:00 - 12:30

Tutorial: 14. Designing Interfaces for Hand-held Computers

Philip B. Shoemaker, Palm Computing/3COM, USA
Greg Rosenberg, Palm Computing/3COM, USA

Benefits
Learn the tips and techniques necessary for designing successful pen-based/ mobile applications. This includes designing for a horizontal product, such as the Palm III, and vertical products, such as the Symbol SPT 1500.

Origins
New for CHI 99.

Features

• screen layout guidelines
• dialog box guidelines
• localization guidelines
• how hand-held systems differ from desktop system design, and how your design should too
• how to effectively use progressive disclosure
• why it is necessary to save state
• differences between consumer and vertical applications
• effective use of the Internet on hand-held devices

Audience
Everyone who participates in product design activities for hand-held applications, including user interface designers, developers, managers, usability professionals, human factors engineers, HCI researchers, technical writers, and others. Appropriate for beginners as well as seasoned professionals.

Presentation
Brief lecture segments interspersed with several large group, small team, and individual exercises, and demonstrations.

Instructors
Phillip B. Shoemaker, a development manager at Palm Computing/3Com, is responsible for all development tools released for the Palm Computing Platform. He has over 10 years experience designing user interfaces for Sun Microsystems, Tandem Computers, Borland International, and Symantec Corporation. Greg Rosenberg is a Program Manager at Palm Computing/ 3Com. He is responsible for the user interface of Palm's Desktop Applications for Windows and Macintosh. Before this, he worked on the user interface of various applications, including ACT!, for Symantic Corporation.

Related Tutorials

• 12. Computer-Human Interaction and Health Care: Opportunities, Roadblocks, Tips, and Tricks (Sunday)
• 26. Information Visualization: Making Information Technology Work (Monday)
• 30. Distance Learning (Monday morning)

Tutorial: 15. An Introduction to the Java Foundation Classes

Fintan Culwin, South Bank University London, UK

Benefits
Attendees will gain an initial familiarity with techniques for the usability design of Java artefacts, and subsequent implementation using the Java Foundation Class (JFC) components. State Transition Diagram (STD) notation will be introduced to express usability, and a systematic three-layer architecture model will be used for implementation. The JFC is built upon the initial Java Abstract Windowing Toolkit (AWT), and provides a larger number of visually and functionally richer widgets.

Origins
This tutorial is new to CHI, but is developed from tutorials presented at BCS HCI, OOPSLA and SIGCSE conferences.

Features

• Java's event source/ listener mechanism
• a summary of design notations
• systematic construction of artefacts using three-layer models
• layout design and layout management
• resource management, including internationalisation
• an introduction to the most significant of the JFC components including: labels, buttons, checkboxes, radio buttons, option menus, lists, scroll bars, canvases, text areas, pop-up menus, and scroll panes

Audience
Software developers who have a familiarity with C style syntax and semantics, and who wish to obtain an introduction to Java and the JFC widgets within the context of integrating usability considerations.

Presentation
The tutorial will be presented as an informal tutorial using HTML slides containing the artefacts being discussed.

Instructor
Fintan Culwin is a Reader in Software engineering, specializing in software engineering and HCI, particularly in the integration of usability considerations in production processes. He has published two books on Java, and has presented sessions on the web and Java at a series of international conferences.

Related Tutorials

• 23. Java-Based User Interface Design and Development (Monday)

Sunday, May 16, 09:00 - 17:30

Consortium: Doctoral Consortium

The CHI 99 Doctoral Consortium is a closed session that provides an opportunity for doctoral students to explore their research interests in an interdisciplinary workshop with a group of established researchers. Participants receive feedback on their work and guidance for its future directions. The Consortium aims to develop a supportive community of scholars and a spirit of collaborative research. Consortium participants, who represent a wide range of disciplines within HCI, have been invited on the basis of submissions about their research projects.

Doctoral Consortium Faculty

• Saul Greenberg, University of Calgary
• Deborah Hix, Co-Chair, Virginia Polytechnic Institute
• Andrew Monk, Co-Chair, University of York
• Lucy Nowell, Pacific Northwest National Laboratory

Consortium: Senior CHI Development Consortium

The CHI 99 Development Consortium is called Senior CHI. Its goal is to build bridges between the CHI community and other groups of professionals who share an interest in older users. During the Consortium, an interdisciplinary group of participants representing a wide variety of approaches to gerontechnology will develop a research agenda for HCI and older users. The International Society for Gerontechnology is a cooperating society for the Consortium. Participants have been invited on the basis of position papers submitted to the Consortium's organizers.

Tutorial: 3. Task Analysis Meets Prototyping: Towards Seamless UI Development

Chris Stary, University of Linz, Austria
Gerrit C. van der Veer, Vrije Universiteit Amsterdam, The Netherlands

Benefits
Gain an in-depth understanding of user-centered and task-based user interface analysis, design, and prototyping from a conceptual and methodological perspective. The two complementary approaches of Group Taskware Analysis (GTA) and Task Analysis, Design, End User Systems (TADEUS) will be integrated, based on a consistent conceptual framework and matching analysis and specification tools.

Origins
New for CHI 99. Both authors have taught parts of this tutorial in universities and summer schools, and for industrial audiences.

Features

• introduction to user-centered system development
• GTA - task analysis for complex systems
• hands-on experience with task modeling from task analysis to task-based design
• TADEUS � task-based design
• task-based prototyping and evaluation

Audience
Beginning developers of interactive systems will get an introduction to a combination of integrated techniques, while seasoned professionals will acquire a consistent set of methods and tools.

Presentation
Lecture-style introductions, small project team exercises, and hands-on experience.

Instructors
Chris Stary is a full professor at the Department of Business Information Systems, University of Linz. He developed the TADEUS framework, methodology, and design environment. Gerrit C. van der Veer is a Reader in Interactive Systems at the Department of Computer Science, Vrije Universiteit, Amsterdam, and is the originator of the GTA approach.

Related Tutorials

• 6. Practical Usability Methods in Web Site Design (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)

Tutorial: 4. Practical Observation Skills for Understanding Users and Their Work in Context

Susan M. Dray, Dray and Associates, USA

Benefits
Learn how to plan and carry out observations of users. Heavy emphasis will be placed on practical steps that will lead to success. You will also practice two types of observations: Naturalistic Observation and Contextual Inquiry.

Origins
Update of a highly rated tutorial from previous CHIs. Includes additional exercises and revised materials.

Features

• learn about Structured Observation techniques and how to use them
• learn naturalistic observation, contextual inquiry, usability roundtables, and artifact walkthroughs
• practice doing naturalistic observation and contextual inquiry
• identify next steps for data analysis and use in design
• learn when and how to apply these tools to customer-centered design

Audience
Aimed at practitioners who want to understand how users work in order to do a better job of system design, including developers, designers, and managers who are responsible for customer needs analysis or identifying user requirements. Practical solutions and skills will provide participants with practical tools to use with their own work. This introductory tutorial is also useful for those experienced with observing users.

Presentation
Lecture, group discussion, and small group hands-on exercises.

Instructor
Susan M. Dray has a Ph.D. in Psychology and has worked as a researcher, manager, and consultant in the design and use of technology at Honeywell, Inc., American Express Financial Advisors and, for the past six years, as an independent consultant. She has published numerous articles and is a Fellow of the Human Factors and Ergonomics Society (HFES).

Related Tutorials

• 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation (Sunday)
• 21. Using Customer Work Models to Drive Systems Design (Monday)
• 27. Variations on a Theme: Card-Based Techniques for Participatory Analysis and Design (Monday)

Tutorial: 5. Innovation in Design: Strategies for Designing Together

Charles D. Kukla, Compaq Computer Corporation, USA
William L. Porter, Massachusetts Institute of Technology, USA
Thomas Binder, Malm� University College, Sweden
Jacob Buur, Danfoss A/S, Denmark

Benefits
Learn design innovation using a technique called Design Games and a real problem situation. After experimenting with various design tools and methods, students will reflect, analyze, and evaluate their work. We will show how participants can create designs that are communicative and efficient while fostering innovation.

Origins
Based on work at the Space Planning and Organization Research Group (SPORG) at MIT and the User Centered Design Group at Danfoss.

Features

• learn tools and methods for design innovation
• review the latest research
• develop a theory-based approach

Audience
Anyone working in design.

Presentation
Interactive, including two exercises, group discussion, and case study reviews.

Instructors
Charles Kukla is a usability consultant with over twenty years of design and engineering experience, combining chemical and mechanical engineering skills with psychology, anthropology, and learning theory to support the design of systems. William Porter is the Leventhal Professor of Architecture and Planning at MIT and the Director of the Space Planning and Organization Research Group (SPORG). SPORG is exploring the interdependence between physical space and organizational behavior and capability. It draws from the heritage of the fields of architecture, organizational development, and computational methods. Thomas Binder is a Research Coordinator in the Space and Virtuality Studio at Malm� University. Jacob Buur is manager of the User Centered Design Group at Danfoss. He has won international recognition for his research into the methodological basis for developing mechatronic products.

Related Tutorials

• 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation (Sunday)
• 28. Conceptual Design (Monday)

Tutorial: 6. Practical Usability Methods in Web Site Design

Darren Gergle, Diamond Bullet Design, USA
Tom Brinck, Diamond Bullet Design, USA
Scott Wood, Diamond Bullet Design, USA

Benefits
Learn practical techniques for designing usable web sites while meeting tight schedules and working with limited budgets.

Origins
Presented at CHI 98 and User Interface 98.

Features
Integration of usability into the design process in the following areas:

• project management
• requirements analysis
• graphic design and mock-up methods
• user-interface guidelines for the web
• techniques for user testing.

Audience
An introductory course for designers and developers doing web site design who are interested in incorporating usability methods. Experience browsing and searching the web required.

Presentation
Lectures, small group activities, and presentation points punctuated with a large number of web site examples, a variety of project management and design worksheets, and demonstrations of case studies.

Instructors
Darren Gergle, Tom Brinck, and Scott Wood develop web sites at Diamond Bullet Design. Darren Gergle has degrees in fine arts and psychology, and has been involved in many digital media projects at the University of Michigan Museum of Art. Tom Brinck has Master's degrees in computer science and cognitive psychology, and has done research in educational software, multimedia, and network services. Scott Wood has a Master's degree in computer science, and experience with software development and usability consulting.

Related Tutorials

• 2. User Interface Design for the Web (Saturday evening)
• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 20. Planning and Implementing User-Centered Design (Monday)
• 22. Web Sites That Work: Designing With Your Eyes Open (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)
• 32. Current Issues in Web Design: Building the Network Economy (Monday evening)

Tutorial: 7. Visual Design for E-Commerce and Performance Tools

Aaron Marcus, Aaron Marcus and Associates, Inc., USA
Edward Guttman, Aaron Marcus and Associates, Inc., USA

Benefits

• learn terminology, principles, guidelines
• understand current and future trends
• gain practical experience through group exercises
• improve ability to make products easy to learn, use, and enjoy
• discover valuable research issues

Origins
Featured at CHI 90, SIGGRAPH 92-97, HCII 93, 95, and 97, HICSS 90, 92, UPA97

Features

• introduction to user interface (UI) components and development process steps
• analysis of case studies for actual products
• group icon, dialogue box, and metaphor design/evaluation exercises
• useful for web and non-web applications

Audience
For UI designers and users, graphic designers and visual communicators, software developers, human factors specialists, technical documentation specialists, teachers of UI design, and managers of UI projects. Little or no background in UI or visual design required.

Presentation
Illustrated lectures using computer, slide, and video imagery; case study analyses; group pen-paper exercises, discussion, and evaluation.

Instructors
Aaron Marcus is president of Aaron Marcus and Associates, Inc. He was a tutorial presenter to CHI, SIGGRAPH, HCII, HICSS, and UPA. He has written and/or co-authored several books on visual communication and over 100 articles on metaphor design and visual communication. Edward Guttman is a designer and analyst with Aaron Marcus and Associates, Inc. He designed and managed the UI development of SABRE travel applications and Cogito Learning Media's CD-ROMS about science and math. He received the 1998 Communications Arts Interactive Media Design Award.

Related Tutorials

• 2. User Interface Design for the Web (Saturday evening)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 18. Drawing on the Right Side of the Brain (Monday)
• 22. Web Sites That Work: Designing With Your Eyes Open (Monday)
• 24. Visual Literacy for Interface Designers: Tips, Tools, Techniques, and Inspiration (Monday)
• 32. Current Issues in Web Design: Building the Network Economy (Monday evening)

Tutorial: 8. Successful Strategies for Selling Usability into Organizations

Susan Wolfe, The Hiser Group, Australia

Benefits
Learn techniques for building a case for usability. Selling usability into organizations involves convincing a range of stakeholders from upper management to end-users, each with different agendas. Efforts to incorporate usability must consider people, processes, and tools across an organization, and analyze the needs, objectives, and culture of the business. Each topic is illustrated with real-world case studies, and participants practice techniques on a mock organization.

Origins
Presented at CHI 97, CHI 98, Interact'97, BayCHI, and UI'98.

Features
Participants will learn:

• to understand where usability can make a difference to your organization
• to present those opportunities in terms understood by different audiences
• to identify barriers and opportunities which can hinder or support usability initiatives

Audience
Experienced usability professionals, user interface designers, developers, and managers who are working to improve the acceptance of usability activities within their organizations.

Presentation
Brief presentation, hands-on exercises, and group discussion.

Instructors
Susan Wolfe has fifteen years experience in human factors. She established and managed the Tandem Computers human factors department for eight years. Now general manager of Hiser's Sydney office, she consults in all aspects of user interface design.

Related Tutorials

• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)

Tutorial: 9. Cognitive Factors in Design: Basic Phenomena in Human Memory and Problem Solving

Thomas T. Hewett, Drexel University, USA

Benefits
Learn the theoretical underpinnings and practical aspects of how people remember and how they solve problems. Gain ideas about how to use that knowledge during product design and how to take advantage of some of the capabilities of your most important interface component: the human mind.

Origins
This "CHI Classic" was a top-rated tutorial at CHI 95, CHI 96, CHI 97, and CHI 98.

Features

• understand intuitively a variety of phenomena through direct, "minds-on" exposure
• learn to avoid some common errors
• develop a basis for making educated design choices when guidelines fail
• relate cognitive phenomena to human-computer interaction
• gain the resources needed for self-directed study in cognitive psychology
• obtain a useful set of teaching materials for cognitive aspects of human-computer interaction

Audience
Interaction designers and developers, and anyone interested in human-computer interaction and interactive system design who has not done course work in cognitive psychology. Not intended for the human factors specialist or the individual with extensive training in psychology or for the person seeking a state-of-the-art literature of the latest research in cognitive psychology.

Presentation
Interactive presentation and "minds-on" demonstrations.

Instructor
Tom Hewett is Professor of Psychology at Drexel University where he teaches courses on Cognitive Psychology, Psychology of Human-Computer Interaction, and Problem Solving and Creativity. He has offered variants of this tutorial to hundreds of interface designers at both conferences and in-house training sessions.

Related Tutorials

• 1. Human-Computer Interaction: Introduction and Overview (Saturday evening)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 25. The Usability Engineering Lifecycle (Monday)

Tutorial: 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation

Wendy E. Mackay, Aarhus University, Denmark
Anne-Laure Fayard, EDF, France

Benefits
Learn how to use video as a flexible tool for supporting participatory design. Gain experience using video to observe users, analyze multimedia data, capture brainstorming sessions, simulate and test interaction styles, prototype new designs, consider ethical issues, and present design ideas.

Origins
A new tutorial for CHI 99, variations of this course have been taught to practicing HCI developers in industry as well as university and master's level students.

Features

• general participatory design techniques
• technical aspects of video
• video observation of users
• video data analysis
• video brainstorming
• video prototyping
• video presentations
• ethics of using video

Audience
Industrial HCI designers and researchers interested in using video to support participatory design. Basic knowledge of video is useful, but not essential.

Presentation
Lecture, video, demonstrations, hands-on video exercises, and student presentations.

Instructors
Wendy Mackay received her Ph.D. from MIT, and has worked as a designer and manager responsible for more than 30 multimedia products and the industry's first interactive video computer system. She has managed multimedia research and development groups at Digital, MIT, and Xerox EuroPARC. Formerly a Professor at University of Paris-Sud, she is currently a visiting professor at Aarhus University. Anne-Laure Fayard received her Ph.D. from the University of Paris. She is currently a research scientist at EDF, where she conducts participatory research using video.

Related Tutorials

• 4. Practical Observation Skills for Understanding Users and Their Work in Context (Sunday)
• 5. Innovation in Design: Strategies for Designing Together (Sunday)
• 21. Using Customer Work Models to Drive Systems Design (Monday)
• 27. Variations on a Theme: Card-Based Techniques for Participatory Analysis and Design (Monday)
• 28. Conceptual Design (Monday)

Tutorial: 11. CSCW, Groupware, and Workflow: Experiences, State of the Art, and Future Trends

Steven Poltrock, The Boeing Company, USA
Jonathan Grudin, University of California Irvine, USA

Benefits
Learn what groupware technologies are being used, what problems people encounter, and how successes with groupware have been attained. Find out how different disciplines contribute to the use and design of collaborative systems, and how these technologies will affect individuals, organizations, and society.

Origins
An update of a highly rated tutorial presented at many CHI and CSCW conferences.

Features

• discover the multi-disciplinary nature of CSCW
• learn about state of the art technologies that support communication, collaboration, and/or coordination
• understand behavioral, social, and organizational challenges to developing, acquiring, and using these technologies
• learn development and usage approaches that lead to success
• anticipate future trends in groupware and global social impacts

Audience
Actual and potential users, developers, researchers, marketers, or managers of some CSCW, groupware, or workflow system. Minimal requirements are a general background in HCI and experience working collaboratively. Broad knowledge or experience with collaborative technologies is not expected.

Presentation
Lecture, video, and group discussions.

Instructors
Steven Poltrock introduces, evaluates, and deploys groupware systems that support information sharing, organizational memory, concurrent engineering, collaborative authoring, and workflow management. Jonathan Grudin, Editor in Chief of ACM Transactions on Computer and Human Interaction, has worked as a developer and researcher, and has published numerous technical and popular articles. Together they have authored several overviews of CSCW and groupware.

Related Tutorials

• 30. Distance Learning (Monday morning)

Tutorial: 12. Computer-Human Interaction and Health Care: Opportunities, Roadblocks, Tips, and Tricks

John W. Gosbee, Michigan State University - Kalamozoo Center for Medical Studies, USA

Benefits
Learn strategies to apply human factors engineering (HCI) to the development of health care information systems. They will allow you to capitalize on a trend in the healthcare information system industry towards usable and useful health care information systems. These improved systems will, in turn, benefit end-users in hospitals, clinics, and other medical settings.

Origins
"Sold out" at CHI 98. Similar tutorial given at the Human Factors and Ergonomics Society conference and at customized industry seminars.

Features

• issues in healthcare that impact HCI design
• opportunities and training needed to become a specialist in HCI and healthcare
• barriers to accomplishing HCI activities in healthcare
• practical tips and tricks
• hard-to-find case studies for your arsenal

Audience
Any student, practitioner, or academic who would like to cultivate opportunities in the area of healthcare information systems -- from computerized records to telemedicine. Appropriate for HCI personnel working in the medical domain, as well as newcomers to the domain.

Presentation
Comprehensive class exercises will alternate with case studies, including video footage and pictures of relevant information-rich healthcare settings.

Instructor
For 11 years, John Gosbee has worked with medical software and device companies to change the way medical systems are designed. He has consulted with the American Medical Association and the Food and Drug Administration, has published several articles, and has been a speaker at many companies, industry groups, and professional organizations.

Related Tutorials

• 14. Designing Interfaces for Hand-held Computers (Sunday morning)
• 26. Information Visualization: Making Information Technology Work (Monday)
• 30. Distance Learning (Monday morning)

Tutorial: 13. Designing Speech User Interfaces

Nicole Yankelovich, Sun Microsystems Laboratories, USA
Jennifer Lai, IBM T.J. Watson Research Center, USA

Benefits
Learn how to design an effective speech interface by understanding the challenges and benefits of using speech technology. Also, learn strategies for designing effective prompts, methods for handling user and system errors, as well as techniques for providing user feedback.

Origins
An updated version of a highly regarded CHI 98 tutorial.

Features

• basic concepts of speech input (recognition) and output (synthesis)
• examples of speech products and application areas
• design issues that affect both multi-modal and speech-only systems including techniques for providing user feedback, strategies for designing effective prompts, methods for handling user and system errors
• user studies that are appropriate at different stages of a speech application's life cycle

Audience
Intended for user interface designers and application developers who are interested in understanding the issues involved in designing effective speech interfaces. No prior knowledge of speech input or output is assumed.

Presentation
This tutorial uses a combination of lecture and small group exercises. Examples of existing products and research prototypes, both live demonstrations and recorded audio and video, are used to illustrate system features and design techniques.

Instructors
Nicole Yankelovich, formerly Principal Investigator of the Speech Applications project at Sun Microsystems Laboratories, has published numerous papers on user interface design, speech applications, and hypertext. Jennifer Lai is a Speech Interface designer at IBM Research. She has published papers on the use of speech in multi-modal systems and the development of statistical language models, and holds three patents in natural language translation.

Related Tutorials

• 16. Design Issues for Next Generation Interfaces (Sunday afternoon)
• 29. Designing Hands-Free, Eyes-Free, Silent (or Noisy) Environment, and Accessible Interfaces (Monday)
• 31. Speech User Interfaces for Mobile Devices (Monday afternoon)

Workshop: 1. Basic Research Symposium

Yvonne Waern, Linkoping University, Sweden
John F. McGrew Pacific Telesis, Shared Services, USA

The CHI Basic Research Symposium presents an opportunity for researchers from different disciplines to exchange new developments and insights from their own fields and thereby expand their vision of human-computer interaction. This two-day event is a cross between a mini-conference and a workshop. Participants are selected by a program committee that reviews submitted position papers to bring together a diverse group of researchers with innovative research underway. The symposium itself includes interactive research presentations, group discussions around common themes, and small-group break-out activities.

The mission of the CHI Basic Research Symposium is to provide a venue where researchers conducting ground-breaking, controversial, and emerging research can discuss that research with a diverse group of peers.

Our vision for this year's Basic Research Symposium is for each participant to leave with a better understanding of the research methods, goals, and frontiers of a wider range of HCI disciplines. Each participant should contribute to the collective understanding and leave with new ideas for conducting, integrating, and applying research.

The BRS welcomes two types of submissions:

• Position Papers. Up to ten pages introducing your field and your work. Authors of accepted position papers will be given time to present their work in an interactive discussion format.
• Position statements. Up to two pages introducing you and your interests.

Contact:
John F. McGrew
Pacific Telesis Shared Services
5850 Las Positas Boulevard
Pleasanton, CA 94588 USA
Tel: +1 925 737 2632
Email: jfmcgre@ptss.com

Workshop: 2. Interacting With Recommender Systems

Patrick Baudisch, GMD-IPSI, Germany
Loren Terveen, AT&T Research, USA

Recommender systems automate the process of passing experience from a community of users to an individual user who is about to make a decision. They support people in making recommendations and in finding a set of people who are likely to provide good recommendations for a given person.

This workshop will focus on user and usage aspects of recommender systems. The workshop will consider, among others, the following issues:

• for which domains and which communities of users are recommender systems appropriate?
• empirical evaluation of deployed systems
• can interest profiles be constructed automatically from implicit input?
• what types of incentives must be provided to motivate users to participate?
• how should recommender systems communicate their results to users?
• privacy aspects

Applicants should send position papers (3-5 pages, preferably in pdf format) to the organizers, articulating their interests, ideas, and experiences in recommender systems. Application demonstrations are strongly encouraged. We welcome people with a variety of insights and perspectives, e.g. HCI, artificial intelligence, visualization, information retrieval. Participants will be selected based on their position papers, while seeking to balance the perspectives and interests of participants. This workshop is limited to 15 participants.

All accepted position papers will be placed on a web site by the organizers. Participants will be expected to read the position papers of all other participants prior to the workshop and to prepare a brief presentation of their own views. Participants will be asked to assist in the preparation of a report after the workshop.

More information is on the workshop's web page.

Contact:
Patrick Baudisch
GMD-IPSI
Dolivostrasse 15
D-64293 Darmstadt Germany
Tel: +49 6151 869854
Email: baudisch@gmd.de

Workshop: 3. Interacting in the Large: Developing a Framework for Integrating Models in HCI

Eamonn O'Neill, University of London, UK
Hilary Johnson, University of London, UK
Peter Johnson, University of London, UK

Modeling in early HCI concentrated largely on the individual user of a computer system. HCI has expanded its range of concerns to include the social, organizational, and environmental setting of interaction between possibly more than one user and more than one computer. The range of models used in HCI has correspondingly increased. The workshop objectives are to bring together researchers and practitioners in order to produce a shared understanding of what needs to be modeled and of the problems of integrating diverse models in interactive systems development; to provide suggestions of how to overcome those problems, and to undertake initial attempts at an integration of the models in an example domain. This example shall be provided by the workshop organizers in the form of a scenario of use in mobile computing. In the weeks before the workshop, the scenario will be circulated to the accepted participants.

Applicants should send position papers (2-4 pages) articulating the author's particular interest in the topic of the workshop; the author's background in modeling; an outline of a modeling approach with which the author has been associated either as a producer or as a user; and the author's experience with this approach. We envisage several papers coming out of the workshop which might comprise a special issue of a journal or an edited book.

Contact:
Hilary Johnson
University of London
Mile End Rd E1UNS UK
Tel: +171 975 5238
Email: hilaryj@dcs.qmw.ac.uk

Workshop: 4. Research Issues in the Design of Online Communities

Amy Bruckman, Georgia Institute of Technology, USA
Thomas Erickson, IBM, USA
Wendy Kellogg, IBM, USA
Lee Sproull, Boston University, USA
Barry Wellman, University of Toronto, Canada

Online communities are rapidly becoming a part of how we work, play, and learn. But how are they designed? What is already known in this emerging field? What are the key questions for future research? Research in this field is interdisciplinary, drawing on diverse fields including anthropology, architecture, computer science, human factors engineering, political science, psychology, and sociology. This workshop aims to bring people from these diverse fields together.

Those desiring to participate should submit a position paper:

• summarizing what your research has shown about online communities,
• outlining future directions your research will explore, and
• highlighting a few additional questions that you feel are important to the future of the field.

Papers must be submitted in HTML to asb@cc.gatech.edu. A length of less than 2500 words is suggested. Accepted papers will be posted on a workshop website. After the workshop, some participants will be invited to expand their papers into book chapters.

The primary criteria for acceptance are relevance to the topic and soundness of research methodology. Work of a speculative nature will not be included. We will also try to ensure that a variety of disciplines are represented.

More information is on the workshop's web page.

Contact:
Amy Bruckman
College of Computing
Georgia Institute of Technology
801 Atlantic Avenue
Atlanta, GA 30332-0280 USA
Tel: +1 404 894 9222
Email: asb@cc.gatech.edu

Workshop: 5. Designing Electronic Books

Gene Golovchinsky, FX Palo Alto Laboratory, USA
Cathy Marshall, Xerox PARC, USA
Bill Schilit, FX Palo Alto Laboratory, USA

Science fiction introduced the idea of an electronic book; some early prototypes showed the potential of such devices; now we have the technology to implement these ideas. Still missing, however, is a principled look at features and interaction design that make electronic books usable. Getting the user interface right is critical. We would like to apply the expertise of the HCI community to understand the work practices e-books support, and to inform interaction and user interface design.

This workshop will bring together practitioners, researchers, and designers to explore the future of electronic books with an emphasis on HCI issues. About twenty participants will be selected based on two- to four-page position papers on HCI issues (practical or theoretical) related to e-books. Accepted participants will be expected to submit longer versions of their papers to provide more detail. Papers should address one or more of the following issues slated for discussion at the workshop:

How will e-books fit into existing practices, and how will they change them? Which activities will benefit from such devices, and which are better left on paper?

Do e-book features depend on the document genre? Which features are appropriate for which tasks? Can we identify design guidelines for electronic books?

Is the book an appropriate metaphor for an electronic book? Does familiarity with the book outweigh some of its limitations? Can we identify other appropriate metaphors?

Can we describe the relationship between the form factor of an e-book and its software interface?

Contact:
Gene Golovchinsky
FX Palo Alto Laboratory, Inc.
3400 Hillview Ave., Bldg. 4
Palo Alto, CA 94304 USA
Tel: +1 650 813 7361
Email: gene@pal.xerox.com

Workshop: 6. Interacting with Statistics: Designing Interfaces to Statistical Databases

Michael D. Levi, US Bureau of Labor Statistics, USA
Frederick G. Conrad, US Bureau of Labor Statistics, USA

Suppose you move to a new neighborhood. You might want to know if you should worry about crime, whether the local schools are good, or whether the drinking water is clean. In each of these cases the relevant information exists in statistical data bases (SDBs). Whether a typical information seeker can find the information, however, is another question.

The purpose of this workshop is to foster the development of better, more usable interfaces to statistical databases: large, numeric data sets concerned primarily with social science. We will focus on the HCI problems that are peculiar to communicating requests for statistical information and presenting the results in a usable form. The outcome of the workshop will include a catalogue of HCI problems related to statistical information, a set of implemented solutions with accompanying commentary, and a set of research topics.

Workshop participants must have concrete experience developing or evaluating interfaces to statistical databases. Applicants should send a 3 - 5 page position paper headed with name and contact information and a one-paragraph biographical sketch. The paper should summarize the types of statistical data sets they work with, the type of usability problems their intended audience typically faces, and one or more useful interfaces they have either designed or evaluated which attempt to overcome these problems. If possible, please email the paper using ASCII, HTML, or Microsoft Word.

More information is on the workshop's web page.

Contact:
Michael D. Levi
US Bureau of Labor Statistics
Room 5890
2 Massachusetts Ave., NE
Washington, DC 20212 USA
Tel: +1 202 606 6100
Email: levi_m@bls.gov

Workshop: 7. Tool Support for Task-Based User Interface Design

Birgit Bomsdorf, Universitaet GH Paderborn, Germany
Gerd Szwillus, Universitaet GH Paderborn, Germany

Task analysis and modeling are increasingly accepted as part of the user interface design process. This approach, referred to as task-based user interface design, must be supported by adequate tools, which stem from formal modeling or model-based approaches. The goal of this workshop is to learn more about these formal methods and the tool support needed when applying task-based user interface design in practice. We want to bring together researchers and practitioners to collect, structure, and interrelate work dealing with tools for task modeling, dialogue modeling, and the transition from task to dialogue modeling.

The workshop is intended for people from academia and research departments working, for instance, on model-based user interface design approaches or design environments, and for user interface designers in software development companies creating real designs in their everyday work practice. The workshop will be very interactive with most of the time used for discussion rather than presentations. Discussion will be encouraged by bringing together diverse groups such that different viewpoints can be developed and compared.

Participants will be selected based upon position papers addressing the following two discussion points:

• What formal methods and tool support do we need for task modeling, dialogue modeling, and the transition from task to dialog modeling?
• How is task modeling used in practice, what is its impact on the design process, and how can task modeling be further integrated into the design process?

More information is on the workshop's web page.

Contact:
Gerd Szwillus
Universitaet GH Paderborn
Fachbereich Mathematik/Informatik
D-33095 Paderborn Germany
Tel: +49 5251 60 6624
Email: szwillus@uni-paderborn.de

Workshop: 8. Development of an HCI Research Agenda

Jean Scholtz, National Institute of Standards and Technology, USA
David Novick, European Institute of Cognitive Sciences and Engineering, France
Ben Shneiderman, University of Maryland, USA
Michael Muller, Lotus Development Corporation, USA
Dan R. Olsen, Jr., Brigham Young University, USA
Cathleen Wharton, US WEST !NTERPRISE, USA

The goals of this workshop are to begin the development of an HCI research agenda statement, and to create plans for soliciting input from the greater HCI community, maintaining the agenda, and disseminating the agenda to research and funding organizations. Our primary objective is to build on previous efforts in order to develop a research agenda proposal that can be considered for endorsement by ACM SIGCHI.

Prospective participants are asked to review materials and references available on the workshop's web site, and submit a position paper identifying both breadth and depth issues for an HCI research agenda.

Please list:

• the areas you consider most critical and why
• the top five issues in your area of expertise

Issues may include process issues, such as how to connect HCI theory and practice. Participants will be selected based on the position papers, the need for participation across the diverse range of subfields that compose the HCI community, and the need for wide geographical representation.

Prior to the workshop, the organizers will assemble a working list of HCI areas and issues, which participants will be expected to review in advance of the workshop.

Contact:
Jean Scholtz
DARPA-IT
3701 North Fairfax Drive
Arlington, VA 22203-1714
Tel: +1 703 696 4469
Email: jscholtz@darpa.mil

Workshop: 9. Organizing Web Site Information: Principles and Practical Experience

Kate Dobroth, American Institute for Research, USA
Paul McInerney, IBM, USA
Sharon Smith, Compaq Computer Corporation, USA

As web sites continue to grow in their complexity, one of the most important usability design decisions in web site design is how to structure the web site topic hierarchy. If anything is clear about the organization of web sites, it is that there is no single best way to go about it. Different types of web sites seem to demand different approaches to organization.

The primary purpose of this workshop is to discuss and develop solutions for organizing information in web sites taking into account:

• theories about how humans process categories
• solutions arrived in the course of the practice of web site design

We will select 10-20 participants with practical experience in web design and/or theoretical knowledge in relevant disciplines, e.g. cognitive psychology, library science, and information retrieval. Applicants should provide a position paper on their background and information on one or both of the following:

• Web design experience: describe up to three web sites you helped design or evaluate and include interesting issues in organization and categorization, as well as description of the content, size, users, user's tasks, usage patterns, topic hierarchy, rationale behind the topic organization, pre-design analyses (if any), and design evaluations (if any).
• Research experience: describe research (including hypotheses and supporting data) that you have done relevant to web site organization and categorization. We are especially interested in hearing about research that you have applied to the design of a site.

More information is on the workshop's web page.

Contact:
Sharon Smith
Compaq Computer Corporation
550 King Street
Littleton, MA 01460 USA
Tel: +1 978 506 5672
Email: sharon.louise.smith@digital.com

Workshop: 10. The Hunt for Usability: Tracking Eye Movements

Keith S. Karn, Xerox Corporation, USA
Steve Ellis, Lucent Technologies, USA
Cornell Juliano, Xerox Corporation, USA

Usability testing methods have not changed significantly since the origins of the practice. Studies typically measure time on task, success/failure, error types, etc. Some questions cannot be answered with these techniques. Imagine a user spending longer than expected looking at a screen without making appropriate selections. Is the user overlooking the appropriate control or distracted by another display element? Does the user see the control, but not comprehend its meaning? User's eye movements can offer additional insight.

Workshop Sub-topics:

1. Incorporating eyetracking in usability tests

• What questions are best addressed with this data?
• How does eye position data fit with other usability data?
• What eye movement measures are useful?

2. Interpreting eye movement data

• How to best process raw data?
• Do measures correspond to cognitive processes?
• Can we interpret data using theories of other disciplines using eye tracking?

3. Resolving technical issues with the eye tracking technology

• Which tracking technology is best?
• What type of calibration process is needed?
• How is the user constrained?

We welcome participation of anyone experienced in usability evaluation or eye movement research. Participants will be selected based on position statements that address questions listed in at least one of the three subtopics above, and a description of your work. Selection criteria are familiarity with the topic and potential for innovative contributions.

Contact:
Keith S. Karn
Industrial Design/Human Interface Dept.
Xerox Corporation, Mail Stop 0801-10C
Rochester, NY 14623 USA
Tel: +1 716 427 1561
Email: keith.karn@usa.xerox.com

Sunday, May 16, 14:00 - 17:30

Tutorial: 16. Design Issues for Next Generation Interfaces

Anne Schur, Pacific Northwest National Laboratory, USA
Scott D. Decker, Pacific Northwest National Laboratory, USA
Richard May, Pacific Northwest National Laboratory / University of Washington, USA

Benefits
Gain a better understanding of the directions, issues, and technologies involved in the development of next generation interfaces (NGI). Experience NGI interface characteristics through exercises and be provided with effective strategies and techniques to design NGIs.

Origins
Derived from hands-on, real-life application experience gathered together for the first time for this CHI 99 tutorial.

Features

• identification of the characteristics and needs of NGI
• identification of issues to consider in designing NGI
• discussions of strategies and techniques that can be used to practically design for the NGI and move current interfaces to the NGI

Audience
Intended for those designing and implementing NGIs for the first time. Knowledge of human-computer interface design and traditional windows interfaces helpful.

Presentation
Divided into 3 segments: physical interactions, social interactions, and ambient interactions. Each section will follow the format of lecture, an exercise, and follow-up discussion.

Instructors
Anne Schur has 15 years of experience in the design of human-computer interfaces. Currently she designs information architectures for web spaces and leads research in NGIs. Scott Decker is working at Pacific Northwest National Laboratory developing virtual environments, collaboration tools, and NGIs. Richard May has 12 years of experience working in and leading research projects in scientific visualization, immersive technologies, video technologies, and NGIs.

Related Tutorials

• 13. Designing Speech User Interfaces (Sunday)
• 29. Designing Hands-Free, Eyes-Free, Silent (or Noisy) Environment, and Accessible Interfaces (Monday)
• 31. Speech User Interfaces for Mobile Devices (Monday afternoon)

Tutorial: 17. Globalizing Usability Engineering: Current Status in Japan

Masaaki Kurosu, Shizuoka University, Japan

Benefits
Learn about usability engineering techniques and research findings that have been developed in Japan. Obtain practical information and insights on how Japanese people feel and react to typical usability testing procedures.

Origins
New for CHI 99. Based on an established series of seminars presented in Japan.

Features

• understand the Japanese conception of usability and usability engineering
• learn about Japanese research and methods for task analysis
• learn about Japanese adaptations of Heuristic evaluation and Cognitive walkthrough
• examine the Japanese concept of Kansie engineering and research and how these relate to the emotional aspects of user experience
• learn about techniques for usability testing with Japanese participants

Audience
Practitioners and researchers in usability engineering. No knowledge of the Japanese culture or language is required.

Presentation
Lecture and demonstrations augmented by video clips.

Instructor
Masaaki Kurosu is currently teaching human interface and usability engineering at the Faculty of Information of Shizuoka University. His research interests include groupware, the universal interface, input/output devices, and multimedia interfaces. Previously Dr. Kurosu worked in the Design Center of Hitachi Ltd., where he initiated research and development in usability engineering and interaction design methodology. Before that, he worked at the Central Research Institute of Hitachi Ltd., where he was engaged in the development of the Japanese word processing system and the LISP programming environment.

Related Tutorials

• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 8. Successful Strategies for Selling Usability into Organizations (Sunday)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)

Sunday, May 16, 18:30 - 20:30

Other Activity: PITT LAB DEMOS

The School of Information Sciences of the University of Pittsburgh invites you to an evening of demonstrations including:

• Searching the internet with real-time visualization.
• Exploring virtual worlds based on historically and archeologically authentic sites.
• Visualizing and querying landscapes populated with techological objects.
• Using novel techniques to navigate shared document spaces.�
• Moving comfortably through virtual environments.
• Playing multi-user games that make work fun.

Transportation and Reservations
Transportation will be available at the conference. For details on activities and reservations, see www.sis.pitt.edu/~chi99/.

Monday, May 17, 08:30 - 18:00

Other Activity: CHIkids and childcare

(Also available Sunday, Tuesday, Wednesday, and Thursday)

There are two options: the traditional child care option and CHIkids. CHIkids is a place where kids, adults, and technology come together with common goals and do meaningful things.

The philosophy of the CHIkids program is built around the belief that technology is a tool to learning. CHIkids is about what can happen when technology is a catalyst. With the tools of technology, children can be conference reporters, web designers, multimedia storytellers, software testers, conference attendees, and more!

The innovative CHIkids program has been expanded for CHI 99. CHIkids combines the feeling of summer camp with the fun of technology, all as a part of the unique conference experience. This year's CHIkids program will provide kids with new extended opportunities for meaningful technology experiences.

• The traditional child care option offers children 6 months to 3 years, fun-filled, developmentally appropriate activities.
• CHIkids provides children 3 to 15 years of age with educational, purpose-driven technology experiences. Children ages 3 to 7 will use CD-ROMs, test new software, as well as be provided with a mixture of off-computer activities to complement their technology experiences. Children ages 8 to 15 will be provided with two main areas of exploration: creating multimedia stories in the Multimedia Storytelling area and being conference reporters using desktop publishing tools and the web in the CHIkids Newsroom.

All CHIkids activities will be led by a team of CHI volunteers with experience in technology, kids, and fun! Assistance will be provided by KiddieCorp, our experienced child care facilitators. Each day, children will be able to choose among various activities. The registration fee is US$75 per day, and includes lunch, snack, and CHIkids T-shirt. An optional field trip will be offered for CHIkids, 8 years or older, on Thursday, 20 May.

CHIkids REGISTRATION
For more information, please contact KiddieCorp via email or phone. Space is limited, and there will be no on-site registration. Therefore, registration will be on a first-come, first-served basis. A waiting list will be formed if all spaces are filled. Waiting list registrants will be notified if space becomes available.

For questions about the CHIkids traditional child care option:
Sue Ann Balogh, KiddieCorp
Email: chikids@kiddiecorp.com
Tel: +1 619 455 1718
Fax: + 1 619 455 5841
5665 Oberlin Drive, Suite 102
San Diego, CA 92121 USA

For questions about the CHIkids technology option:
Angela Boltman, CHIkids Co-Chair
Email: chi99-kids@acm.org
Tel: + 1 301 484 2157
Fax: + 1 301 405 6707

Monday, May 17, 09:00 - 12:30

Tutorial: 30. Distance Learning

Lisa Neal, EDS, USA

Benefits
Learn what technologies are currently being used for distance learning, and how to select and deploy them. Also gain insight into fundamentals of how to design and deliver effective distance learning classes.

Origins
First given at CHI 98, and updated for CHI 99.

Features

• motivations for distance learning
• technologies for supporting asynchronous distance learning, including email and threaded discussions
• technologies for supporting synchronous distance learning, including audioconferencing, videoconferencing, data conferencing, chats, and electronic whiteboards
• combining synchronous and asynchronous distance learning technologies
• selection, deployment, and use of distance learning technologies
• how to structure and deliver a distance learning class
• distance learning to deliver HCI education
• case studies including Open University, DigitalThink, University of Phoenix, New School for Social Research, United Nations, California Virtual University, Western Governor's University, and EDS

Audience
Educators interested in developing and delivering distance learning classes and managers and administrators interested in setting up distance learning programs. Experience with course development or teaching useful. No experience with collaborative technologies necessary.

Presentation
Lecture, discussion, videos, and case studies.

Instructor
Lisa Neal holds a Ph.D. in Computer Science from Harvard University and has been working with collaborative technologies for eight years at EDS. She piloted a distance learning program at EDS and has been teaching distance learning classes on HCI and Collaborative Technologies for four years. She has authored several articles on distance learning.

Related Tutorials

• 11. CSCW, Groupware, and Workflow: Experiences, State of the Art, and Future Trends (Sunday)
• 12. Computer-Human Interaction and Health Care: Opportunities, Roadblocks, Tips, and Tricks (Sunday)
• 14. Designing Interfaces for Hand-held Computers (Sunday morning)
• 26. Information Visualization: Making Information Technology Work (Monday)

Workshop: 7. Tool Support for Task-Based User Interface Design

Birgit Bomsdorf, Universitaet GH Paderborn, Germany
Gerd Szwillus, Universitaet GH Paderborn, Germany

Task analysis and modeling are increasingly accepted as part of the user interface design process. This approach, referred to as task-based user interface design, must be supported by adequate tools, which stem from formal modeling or model-based approaches. The goal of this workshop is to learn more about these formal methods and the tool support needed when applying task-based user interface design in practice. We want to bring together researchers and practitioners to collect, structure, and interrelate work dealing with tools for task modeling, dialogue modeling, and the transition from task to dialogue modeling.

The workshop is intended for people from academia and research departments working, for instance, on model-based user interface design approaches or design environments, and for user interface designers in software development companies creating real designs in their everyday work practice. The workshop will be very interactive with most of the time used for discussion rather than presentations. Discussion will be encouraged by bringing together diverse groups such that different viewpoints can be developed and compared.

Participants will be selected based upon position papers addressing the following two discussion points:

• What formal methods and tool support do we need for task modeling, dialogue modeling, and the transition from task to dialog modeling?
• How is task modeling used in practice, what is its impact on the design process, and how can task modeling be further integrated into the design process?

More information is on the workshop's web page.

Contact:
Gerd Szwillus
Universitaet GH Paderborn
Fachbereich Mathematik/Informatik
D-33095 Paderborn Germany
Tel: +49 5251 60 6624
Email: szwillus@uni-paderborn.de

Monday, May 17, 09:00 - 17:30

Consortium: Doctoral Consortium

The CHI 99 Doctoral Consortium is a closed session that provides an opportunity for doctoral students to explore their research interests in an interdisciplinary workshop with a group of established researchers. Participants receive feedback on their work and guidance for its future directions. The Consortium aims to develop a supportive community of scholars and a spirit of collaborative research. Consortium participants, who represent a wide range of disciplines within HCI, have been invited on the basis of submissions about their research projects.

Doctoral Consortium Faculty

• Saul Greenberg, University of Calgary
• Deborah Hix, Co-Chair, Virginia Polytechnic Institute
• Andrew Monk, Co-Chair, University of York
• Lucy Nowell, Pacific Northwest National Laboratory

Consortium: Senior CHI Development Consortium

The CHI 99 Development Consortium is called Senior CHI. Its goal is to build bridges between the CHI community and other groups of professionals who share an interest in older users. During the Consortium, an interdisciplinary group of participants representing a wide variety of approaches to gerontechnology will develop a research agenda for HCI and older users. The International Society for Gerontechnology is a cooperating society for the Consortium. Participants have been invited on the basis of position papers submitted to the Consortium's organizers.

Other Activity: Local SIGs Working Meeting

"THE CHI LOCAL SIG IS THE LIMIT"
OVERCOMING LIMITATIONS TO THE EARLY & ONGOING SUCCESS OF A LOCAL CHAPTER OF SIGCHI

What are the limiting factors to the success of a CHI Local SIG? How can we overcome those limits? What techniques do we have for identifying and transcending limitations? And just how far can we push those limits? Join representatives of other local CHI chapters -- chartered and prospective, professional and student -- to develop answers to these important questions linked to the theme of CHI 99.

This working meeting will be of value to all of those Local SIGs participating in either (or both) the CHI 97 working meeting (attended by representatives of 18 Local SIGs from 7 countries) or the CHI 98 working meeting (attended by representatives of 27 Local SIGs from 11 countries), as well as to chartered or prospective Local SIGs -- including student chapters -- that did not exist then or were unable to participate.

For more information, see www.well.com/user/riander/chi99-localsigs-wkshp.html.

Tutorial: 18. Drawing on the Right Side of the Brain

Brian Bomeiseler, Drawing on the Right Side of the Brain, LLC, USA

Benefits
Learn to draw what you see, rather than what you believe you see, and learn basic strategies to unlock the visual perceptual mode of thinking.

Origins
This top-rated tutorial from CHI 97 and CHI 98 is a one-day version of Betty Edwards' renowned drawing course.

Features

• an understanding of the nature of drawing
• basic drawing skills

Audience
Intended for a wide audience. No previous drawing experience required. In fact, it is designed for people who believe they cannot draw.

Presentation
Lecture with hands-on drawing exercises.

Instructor
Brian Bomeiseler is an exhibiting New York painter and instructor of drawing. He holds a bachelor's degree in fine art from the Pratt Institute of New York. His work appears in the permanent collection of the San Diego Museum of Contemporary Art and in corporate and private collections worldwide. He has taught with Betty Edwards for over 10 years.

Related Tutorials

• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 24. Visual Literacy for Interface Designers: Tips, Tools, Techniques, and Inspiration (Monday)

Tutorial: 19. Programmable User Modeling Analysis in Theory and in Practice

Ann Blandford, Middlesex University, UK
Jason Good, Middlesex University, UK

Benefits
Learn about the theory and practice of cognitive modeling in general, and Programmable User Modeling Analysis (PUMA) in particular.

Origins
New for CHI 99. Updated from a HCI'98 tutorial.

Features

• a general introduction to cognitive modeling for usability evaluation
• introduction of Programmable User Modeling Analysis
• case studies of usability evaluation using PUMA: a groupware tool and a safety-critical application
• first-hand experience of modeling

Audience
Anyone with a general background in HCI issues and methods, and an interest in cognitive approaches to usability evaluation. No prior knowledge assumed.

Presentation
Interactive lecture interspersed with practical exercises.

Instructors
Ann Blandford is a Reader in Computing Science and teaches HCI courses at Middlesex University. She is experienced in software development and usability evaluation. Jason Good is a Research Fellow at Middlesex University, working with an industrial partner (Praxis Critical Systems Ltd.) on applying PUMA within ongoing design practice. He has several years of experience in the software industry and in HCI research. Related Tutorials

• 1. Human-Computer Interaction: Introduction and Overview (Saturday evening)
• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 9. Cognitive Factors in Design: Basic Phenomena in Human Memory and Problem Solving (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)

Tutorial: 20. Planning and Implementing User-Centered Design

Nigel Bevan, Serco Usability Services, UK
Ian Curson, Serco Usability Services, UK

Benefits
Learn a structured approach to user-centered design based on the principles of the forthcoming International Standard "Human centered design processes for interactive systems" (ISO 13407) and other associated standards.

Origins
An enhanced version of a CHI 98 tutorial.

Features

• an introduction to user-centered design (UCD)
• how ISO 13407 can be used in conjunction with other standards
• core techniques to support user-centered design
• how to select the right method to assure usability
• receive a copy of the Handbook of User Centered Design
• how to apply new international standards for software quality

Audience
Project managers and business managers who wish to improve the usability of their systems, IT procurers who wish to ensure their suppliers have a human-centered design process in place, and human factors consultants and researchers interested in the practical application of appropriate methods. Some knowledge of usability is an advantage, but the tutorial is not aimed at experienced usability professionals.

Presentation
Lecture and small group exercises.

Instructors
Nigel Bevan is manager of Serco Usability Services (previously known as NPL Usability Services). He has a Ph.D. in man-machine interaction, was technical coordinator of the MUSiC project, and managed EC projects which set up a network of Usability Support Centres around Europe. He is an active participant in ISO 13407, and is editor of ISO 9241-11, ISO/IEC 14598-1 and ISO/IEC 9126-1. Ian Curson has a Master's degree in Technical Communication and Human-Machine Interaction. He is a consultant and trainer, applying UCD methods in industry.

Related Tutorials

• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 8. Successful Strategies for Selling Usability into Organizations (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)

Tutorial: 21. Using Customer Work Models to Drive Systems Design

Karen Holtzblatt, InContext Enterprises, USA
Hugh Beyer, InContext Enterprises, USA

Benefits
Learn how to develop work models for representing data from field studies in a form that is suitable for system design.

Origins
An update of a highly rated tutorial from CHI 95, CHI 96, and CHI 97.

Features

• contextual influence on people in their work environments
• different types of work modeling techniques for representing users' tasks, environments, communication paths, and organizational culture
• how to drive design from work models
• consolidating work models to reveal common structure, work strategies, intents, and concepts
• techniques to generate, evaluate, and iterate innovative designs from work models

Audience
Anyone interested in customer-centered design, requirements analysis, or tailoring products and systems to people's work. Especially valuable for those who have experience collecting field data about users.

Presentation
Lectures, video, demonstrations, and hands-on exercises.

Instructors
The instructors developed Contextual Design, a customer-centered design process that extends the contextual inquiry data gathering technique. Dr. Holtzblatt originated the Contextual Inquiry approach to field data collection and pioneered its introduction into working engineering teams. She has used customer-centered processes to design and evaluate software, hardware, and business processes. Hugh Beyer has worked in the industry as a programmer, architect, and consultant. He has designed and developed object-oriented repositories and integrated CASE systems, and has developed processes for using customer data to drive object-oriented design.

Related Tutorials

• 4. Practical Observation Skills for Understanding Users and Their Work in Context (Sunday)
• 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation (Sunday)
• 27. Variations on a Theme: Card-Based Techniques for Participatory Analysis and Design (Monday)

Tutorial: 22. Web Sites That Work: Designing With Your Eyes Open

Jared M. Spool, User Interface Engineering, USA
Tara Scanlon, User Interface Engineering, USA
Carolyn Snyder, User Interface Engineering, USA

Benefits
Learn the design factors affecting users' success in finding information on the web. Examine commercial sites where the authors have performed usability tests. Includes unpublished results of recent usability tests involving eye-tracking in which users defined their own tasks.

Origins
Originally presented in CHI 98. Updated with new research results.

Features

• why on-site search engines may hurt a site's usability, and what might make them more effective
• importance of links, and factors that contribute to their success
• how to design and conduct usability tests on web sites
• why white space and "readable" text may damage usability
• why it is impossible to design site navigation in a vacuum
• page layout factors that make a difference

Audience
Anyone with experience designing or creating content for a web site, including interface designers, developers, writers, usability professionals, and marketers. No technical knowledge necessary. Usability testing experience useful.

Presentation
Lecture/discussion, and numerous examples including screen shots, video, and live demonstrations.

Instructors
Jared M. Spool is founding principal at User Interface Engineering (UIE). He has more than 16 years of experience conducting usability evaluations and is on the faculty of the Tufts University Gordon Institute. Tara Scanlon is a Principal at UIE where she specializes in contextual inquiry and low fidelity prototyping techniques. Carolyn Snyder is a Principal at UIE. She teaches paper prototyping techniques to development teams and facilitates usability tests.

Related Tutorials

• 2. User Interface Design for the Web (Saturday evening)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 32. Current Issues in Web Design: Building the Network Economy (Monday evening)

Tutorial: 23. Java-Based User Interface Design and Development

Manfred Tscheligi, CURE, Austria
Verena Giller, CURE, Austria
Gernot H�ller, CURE, Austria

Benefits
Learn about the benefits of Java from a user interface designer's viewpoint.

Origins
An updated and enhanced version of the CHI 98 version.

Features

• an overview of the basic concepts of Java
• parts of Java that provide user interface functionality, and their potential for user interface designers
• what user interface elements are available, and how they should be used
• an overview of Look and Feel in Java, including Java's own cross-platform Look and Feel
• Java within browsers
• numerous examples of running applications
• an overview of available user interface tools and how to choose one
• utilizing JavaBeans components

Audience
User interface designers, user interface programmers, and researchers. Basic knowledge of the web and some experience with common user interface software concepts is assumed. Java programming knowledge not required.

Presentation
Lecture segments with numerous examples and a group exercise.

Instructors
Manfred Tscheligi is Professor of Applied Computer Science at the University of Vienna and director of the Center for Usability Research and Engineering (CURE). Verena Giller is research associate at the University of Vienna and vice director of CURE. Gernot H�ller is a research associate at the University of Vienna, and is a user interface engineer at CURE. CURE is a leading member of the European Usability Support Centres (EUSC), a competency network in the field of usability engineering. In cooperation with SUN Microsystems, CURE runs the Austrian Java Competence Center (JCCA).

Related Tutorials

• 15. An Introduction to the Java Foundation Classes (Sunday morning)

Tutorial: 24. Visual Literacy for Interface Designers: Tips, Tools, Techniques, and Inspiration

Suzanne Watzman, Watzman Information Design, USA

Benefits
Learn the principles of visual communication from historical arts and images, visual communication, and information design. Explore these principles through examples, exercises, and individual and group activities.

Origins
An update of a highly-rated tutorial from CHI 97.

Features

• understand the principles of visual communication and information design
• learn to differentiate successful and unsuccessful presentations of information
• learn fundamental visual design principles
• learn to create effective visual communication solutions

Participants are strongly encouraged to bring 2-4 printouts of work-in-process for the tutorial project. For example, bring particularly troublesome interactions, unclear visual designs or icons, unclear information designs or confusing graphics.

Audience
Anyone who is involved in the design and presentation of visual information, including designers, software developers, researchers, programmers, interface designers, human factors specialists, and developers of online information.

Presentation
Interactive lecture, slides, demonstrations, drawing exercises, and guided individual and group activites.

Instructor
Suzanne Watzman is founder and president of Watzman Information Design. She has 18 years experience in the areas of visual design of interactive environments, branding and organizational identity, technical communications, conceptual graphics, and information. She has taught professional courses on information design at MIT, Massachusetts College of Art, IBM, Los Alamos National Laboratory, CHI 92, CHI 94, CHI 98, Hypertext, Swiss Ergonomics Society, and Influent Technologies.

Related Tutorials

• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 18. Drawing on the Right Side of the Brain (Monday)

Tutorial: 25. The Usability Engineering Lifecycle

Deborah J. Mayhew, Deborah J. Mayhew & Associates, USA

Benefits
Learn an engineering process for designing good user interfaces for traditional software and web applications. This process is a set of usability engineering tasks/techniques with explanations of when and why to apply them during software development. Discuss the promotion, establishment, and institutionalization of the Usability Engineering Lifecycle within software development organizations.

Origins
A CHI "classic" that consistently receives high ratings. Updated to reflect new ideas, approaches, and methods.

Features

• extracting usability goals from requirements analysis data and using them to drive design
• applying a structured approach to user interface design
• applying iterative evaluation techniques
• integrating the Usability Engineering Lifecycle into software development methodology
• promoting, establishing, and institutionalizing the Usability Engineering Lifecycle in software development organizations
• applying the Usability Engineering Lifecycle to web development projects

Audience
Development managers, developers responsible for usability, and usability practitioners doing both traditional software development and web development. Experience with software development methodologies useful. No prior experience with usability engineering necessary. Experienced and novice usability practitioners will benefit.

Presentation
Lecture materials supplemented by instructor's "war stories" and audience discussion.

Instructor
Deborah J. Mayhew holds a Ph.D. in Cognitive Psychology, and has worked for 21 years in software development organizations, and for 18 years as a usability engineer. She has authored and contributed to four books, and has consulted to IBM, AT&T, American Airlines, Ford Motor Company, and the New York City Police Department.

Related Tutorials

• 1. Human-Computer Interaction: Introduction and Overview (Saturday evening)
• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 8. Successful Strategies for Selling Usability into Organizations (Sunday)
• 9. Cognitive Factors in Design: Basic Phenomena in Human Memory and Problem Solving (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)
• 28. Conceptual Design (Monday)

Tutorial: 26. Information Visualization: Making Information Technology Work

Stuart Card, Xerox PARC, USA
Stephen G. Eick, Bell Labs, USA
Nahum Gershon, MITRE, USA

Benefits
Participants will gain a working knowledge of techniques, research, and products in the emerging field of information visualization, applied to large document collections, the web, and databases.

Origins
This successful CHI 98 tutorial has been revised for CHI 99.

Features

• visualization as cognitive amplification
• perceptual, cognitive, and semiotic principles
• visualization reference model
• visualization techniques in 1D, 2D, 3D, and 4D
• dynamic diagrams, information landscapes, hierarchies, and networks
• interactive visualization and dynamic queries
• overviews, focus, and context

Audience
Professionals with an interest in this emerging field.

Presentation
Lecture and demonstrations along with case studies of web browsing and querying.

Instructors
Stuart Card, a Xerox Research Fellow, manages the User Interface Research group at Xerox Palo Alto Research Center. He is co-author of the SIGCHI Curriculum Report, and has instructed four tutorials at CHI and SIGGRAPH. He is the author/editor of Readings in Information Visualization. Stephen Eick, the Technical manager of the Data Visualization Research Group at Bell Labs, researches extracting and visualizing latent structure from large databases (abstract networks, software source code, and text). He presented tutorials on perception at SIGGRAPH 94, 95, and 96, and a software visualization tutorial at Visualization 93. Nahum Gershon, a Principal Scientist at The Mitre Corporation, researches information and data visualization, network browsers, image processing, and data organization. He explores how knowledge of human perception can be exploited when designing visualization systems.

Related Tutorials

• 12. Computer-Human Interaction and Health Care: Opportunities, Roadblocks, Tips, and Tricks (Sunday)
• 14. Designing Interfaces for Hand-held Computers (Sunday morning)
• 30. Distance Learning (Monday morning)

Tutorial: 27. Variations on a Theme: Card-Based Techniques for Participatory Analysis and Design

Daniel Lafreni�re, GESPRO Technologies, Canada
Tom Dayton, Sun Microsystems, USA
Michael Muller, Lotus Development Corporation, USA

Benefits
Provides hands-on experience with three highly user-accessible card-based techniques - CARD, CUTA, and TOD - for participatory analysis, design, and evaluation of systems.

Origins
This tutorial was taught at UPA 98. CARD and TOD were taught at CHI (92-96), UPA (96-98) and other conferences. CUTA has been taught in major corporations and Laval University since 1994.

Features

• understand issues in participatory work with users and other stakeholders
• learn how to conduct participatory sessions
• develop hands-on competence with the three practices
• learn how to adapt the practices to meet one's own needs
• understand the diversity of participatory practices, and how to find more information about them

Audience
Intermediate-level tutorial intended for people with some experience in either usability work or software lifecycles.

Presentation
Lecture, demonstration, exercises, and discussion.

Instructors
Daniel Lafreni�re is a usability consultant at GESPRO Technologies. His contracts include task analysis, guidelines, prototyping, evaluating, and integrating user-centered techniques within the software lifecycle. Tom Dayton has invented participatory methods, and has used and taught them in several companies and at several conferences. He is the Senior Usability Engineer in Sun Microsystems Usability Labs and Services. Michael Muller is a researcher at Lotus, working on technological support of human-human collaboration; on analysis, representation, and support of skilled work; and on participatory practices in work contexts.

Related Tutorials

• 4. Practical Observation Skills for Understanding Users and Their Work in Context (Sunday)
• 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation (Sunday)
• 21. Using Customer Work Models to Drive Systems Design (Monday)

Tutorial: 28. Conceptual Design

Kathy Potosnak, Interface Concepts, USA

Benefits
Learn the purpose and value of conceptual design as the basis for a user interface. You will see a completed case study and get hands-on experience with a user-centered conceptual design framework that shows you step-by-step how to create or modify a conceptual design for a product.

Origins
Highly attended at CHI 98, this tutorial has been revised and expanded.

Features

• learn what conceptual design is and why it is important for good user interface design
• understand how an interdisciplinary team starts conceptual design by writing a central concept, describing users and requirements, and defining user interface objectives and constraints
• create users' object and task models and maps of object and task relationships
• translate object and task models into initial user interface layouts
• assess the effectiveness of results by evaluating them against the objectives

Audience
Everyone who participates in user interface design activities, including developers, user interface designers, human factors engineers, usability professionals, technical writers, users, managers, and others. Appropriate for beginners as well as experienced professionals.

Presentation
Lecture with case study followed by demonstration, team exercises, and instructor-led group activity and discussion.

Instructor
Kathy Potosnak is principal consultant of Interface Concepts. She developed, refined, and applied this conceptual design framework during 15 years of experience in the computer industry. She has her Ph.D. in engineering psychology from Johns Hopkins University, and has published over 30 articles and taught numerous user interface design courses.

Related Tutorials

• 3. Task Analysis Meets Prototyping: Towards Seamless UI Development (Sunday)
• 5. Innovation in Design: Strategies for Designing Together (Sunday)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 10. Techniques for Participatory Design: Brainstorming, Prototyping, and User Observation (Sunday)
• 17. Globalizing Usability Engineering: Current Status in Japan (Sunday afternoon)
• 19. Programmable User Modeling Analysis in Theory and in Practice (Monday)
• 20. Planning and Implementing User-Centered Design (Monday)
• 25. The Usability Engineering Lifecycle (Monday)

Tutorial: 29. Designing Hands-Free, Eyes-Free, Silent (or Noisy) Environment, and Accessible Interfaces

Gregg Vanderheiden, Trace Research and Development Center, USA
Shawn Lawton Henry, Compuware Corporation, USA

Benefits
Understand the issues and strategies for creating interfaces which do not depend on particular sensory modalities or physical capabilities. Knowledge gained will help you comprehend related topics, such as the issues of mobile computing and access by intelligent agents, as well as access by users with disabilities and older computer users.

Origins
New for CHI 99.

Features

• discusses design of eyes-free and limited vision interfaces
• discusses design of hands-free and limited manipulation interfaces
• discusses design of interfaces for silent or noisy environments
• introduces types of disabilities and the accessibility issues that each raises
• explains how research into disability access issues provides insight into the problems presented by mobile computing and intelligent agents
• presents guidelines for designing interfaces from phones to web pages
• offers a foundation for understanding international accessibility standards
• discusses benefits to all users from incorporation of "access" features.

Audience
Anyone involved in product development, especially mobile or accessible user interface design. No knowledge of disability or accessibility issues required.

Presentation
Lecture, exercises, demonstrations, video, and case studies.

Instructors
Gregg Vanderheiden, a professor in the Industrial Engineering Department's Human Factors Program, is Director of the Trace R&D Center at the University of Wisconsin-Madison, and the lead investigator for the NCSA-PACI Universal Design program. Shawn Lawton Henry is a Senior Usability Specialist with Compuware Corporation, where she specializes in user interface standards and accessibility of computer software.

Related Tutorials

• 13. Designing Speech User Interfaces (Sunday)
• 16. Design Issues for Next Generation Interfaces (Sunday afternoon)
• 31. Speech User Interfaces for Mobile Devices (Monday afternoon)

Workshop: 1. Basic Research Symposium

Yvonne Waern, Linkoping University, Sweden
John F. McGrew Pacific Telesis, Shared Services, USA

The CHI Basic Research Symposium presents an opportunity for researchers from different disciplines to exchange new developments and insights from their own fields and thereby expand their vision of human-computer interaction. This two-day event is a cross between a mini-conference and a workshop. Participants are selected by a program committee that reviews submitted position papers to bring together a diverse group of researchers with innovative research underway. The symposium itself includes interactive research presentations, group discussions around common themes, and small-group break-out activities.

The mission of the CHI Basic Research Symposium is to provide a venue where researchers conducting ground-breaking, controversial, and emerging research can discuss that research with a diverse group of peers.

Our vision for this year's Basic Research Symposium is for each participant to leave with a better understanding of the research methods, goals, and frontiers of a wider range of HCI disciplines. Each participant should contribute to the collective understanding and leave with new ideas for conducting, integrating, and applying research.

The BRS welcomes two types of submissions:

• Position Papers. Up to ten pages introducing your field and your work. Authors of accepted position papers will be given time to present their work in an interactive discussion format.
• Position statements. Up to two pages introducing you and your interests.

Contact:
John F. McGrew
Pacific Telesis Shared Services
5850 Las Positas Boulevard
Pleasanton, CA 94588 USA
Tel: +1 925 737 2632
Email: jfmcgre@ptss.com

Workshop: 2. Interacting With Recommender Systems

Patrick Baudisch, GMD-IPSI, Germany
Loren Terveen, AT&T Research, USA

Recommender systems automate the process of passing experience from a community of users to an individual user who is about to make a decision. They support people in making recommendations and in finding a set of people who are likely to provide good recommendations for a given person.

This workshop will focus on user and usage aspects of recommender systems. The workshop will consider, among others, the following issues:

• for which domains and which communities of users are recommender systems appropriate?
• empirical evaluation of deployed systems
• can interest profiles be constructed automatically from implicit input?
• what types of incentives must be provided to motivate users to participate?
• how should recommender systems communicate their results to users?
• privacy aspects

Applicants should send position papers (3-5 pages, preferably in pdf format) to the organizers, articulating their interests, ideas, and experiences in recommender systems. Application demonstrations are strongly encouraged. We welcome people with a variety of insights and perspectives, e.g. HCI, artificial intelligence, visualization, information retrieval. Participants will be selected based on their position papers, while seeking to balance the perspectives and interests of participants. This workshop is limited to 15 participants.

All accepted position papers will be placed on a web site by the organizers. Participants will be expected to read the position papers of all other participants prior to the workshop and to prepare a brief presentation of their own views. Participants will be asked to assist in the preparation of a report after the workshop.

More information is on the workshop's web page.

Contact:
Patrick Baudisch
GMD-IPSI
Dolivostrasse 15
D-64293 Darmstadt Germany
Tel: +49 6151 869854
Email: baudisch@gmd.de

Workshop: 3. Interacting in the Large: Developing a Framework for Integrating Models in HCI

Eamonn O'Neill, University of London, UK
Hilary Johnson, University of London, UK
Peter Johnson, University of London, UK

Modeling in early HCI concentrated largely on the individual user of a computer system. HCI has expanded its range of concerns to include the social, organizational, and environmental setting of interaction between possibly more than one user and more than one computer. The range of models used in HCI has correspondingly increased. The workshop objectives are to bring together researchers and practitioners in order to produce a shared understanding of what needs to be modeled and of the problems of integrating diverse models in interactive systems development; to provide suggestions of how to overcome those problems, and to undertake initial attempts at an integration of the models in an example domain. This example shall be provided by the workshop organizers in the form of a scenario of use in mobile computing. In the weeks before the workshop, the scenario will be circulated to the accepted participants.

Applicants should send position papers (2-4 pages) articulating the author's particular interest in the topic of the workshop; the author's background in modeling; an outline of a modeling approach with which the author has been associated either as a producer or as a user; and the author's experience with this approach. We envisage several papers coming out of the workshop which might comprise a special issue of a journal or an edited book.

Contact:
Hilary Johnson
University of London
Mile End Rd E1UNS UK
Tel: +171 975 5238
Email: hilaryj@dcs.qmw.ac.uk

Workshop: 4. Research Issues in the Design of Online Communities

Amy Bruckman, Georgia Institute of Technology, USA
Thomas Erickson, IBM, USA
Wendy Kellogg, IBM, USA
Lee Sproull, Boston University, USA
Barry Wellman, University of Toronto, Canada

Online communities are rapidly becoming a part of how we work, play, and learn. But how are they designed? What is already known in this emerging field? What are the key questions for future research? Research in this field is interdisciplinary, drawing on diverse fields including anthropology, architecture, computer science, human factors engineering, political science, psychology, and sociology. This workshop aims to bring people from these diverse fields together.

Those desiring to participate should submit a position paper:

• summarizing what your research has shown about online communities,
• outlining future directions your research will explore, and
• highlighting a few additional questions that you feel are important to the future of the field.

Papers must be submitted in HTML to asb@cc.gatech.edu. A length of less than 2500 words is suggested. Accepted papers will be posted on a workshop website. After the workshop, some participants will be invited to expand their papers into book chapters.

The primary criteria for acceptance are relevance to the topic and soundness of research methodology. Work of a speculative nature will not be included. We will also try to ensure that a variety of disciplines are represented.

More information is on the workshop's web page.

Contact:
Amy Bruckman
College of Computing
Georgia Institute of Technology
801 Atlantic Avenue
Atlanta, GA 30332-0280 USA
Tel: +1 404 894 9222
Email: asb@cc.gatech.edu

Workshop: 5. Designing Electronic Books

Gene Golovchinsky, FX Palo Alto Laboratory, USA
Cathy Marshall, Xerox PARC, USA
Bill Schilit, FX Palo Alto Laboratory, USA

Science fiction introduced the idea of an electronic book; some early prototypes showed the potential of such devices; now we have the technology to implement these ideas. Still missing, however, is a principled look at features and interaction design that make electronic books usable. Getting the user interface right is critical. We would like to apply the expertise of the HCI community to understand the work practices e-books support, and to inform interaction and user interface design.

This workshop will bring together practitioners, researchers, and designers to explore the future of electronic books with an emphasis on HCI issues. About twenty participants will be selected based on two- to four-page position papers on HCI issues (practical or theoretical) related to e-books. Accepted participants will be expected to submit longer versions of their papers to provide more detail. Papers should address one or more of the following issues slated for discussion at the workshop:

How will e-books fit into existing practices, and how will they change them? Which activities will benefit from such devices, and which are better left on paper?

Do e-book features depend on the document genre? Which features are appropriate for which tasks? Can we identify design guidelines for electronic books?

Is the book an appropriate metaphor for an electronic book? Does familiarity with the book outweigh some of its limitations? Can we identify other appropriate metaphors?

Can we describe the relationship between the form factor of an e-book and its software interface?

Contact:
Gene Golovchinsky
FX Palo Alto Laboratory, Inc.
3400 Hillview Ave., Bldg. 4
Palo Alto, CA 94304 USA
Tel: +1 650 813 7361
Email: gene@pal.xerox.com

Workshop: 6. Interacting with Statistics: Designing Interfaces to Statistical Databases

Michael D. Levi, US Bureau of Labor Statistics, USA
Frederick G. Conrad, US Bureau of Labor Statistics, USA

Suppose you move to a new neighborhood. You might want to know if you should worry about crime, whether the local schools are good, or whether the drinking water is clean. In each of these cases the relevant information exists in statistical data bases (SDBs). Whether a typical information seeker can find the information, however, is another question.

The purpose of this workshop is to foster the development of better, more usable interfaces to statistical databases: large, numeric data sets concerned primarily with social science. We will focus on the HCI problems that are peculiar to communicating requests for statistical information and presenting the results in a usable form. The outcome of the workshop will include a catalogue of HCI problems related to statistical information, a set of implemented solutions with accompanying commentary, and a set of research topics.

Workshop participants must have concrete experience developing or evaluating interfaces to statistical databases. Applicants should send a 3 - 5 page position paper headed with name and contact information and a one-paragraph biographical sketch. The paper should summarize the types of statistical data sets they work with, the type of usability problems their intended audience typically faces, and one or more useful interfaces they have either designed or evaluated which attempt to overcome these problems. If possible, please email the paper using ASCII, HTML, or Microsoft Word.

More information is on the workshop's web page.

Contact:
Michael D. Levi
US Bureau of Labor Statistics
Room 5890
2 Massachusetts Ave., NE
Washington, DC 20212 USA
Tel: +1 202 606 6100
Email: levi_m@bls.gov

Workshop: 11. End-User Programming and Blended-User Programming

Carol Traynor, St. Anselm College, USA
Howie Goodell, Micrion Corporation, USA

End-User Programming has not met expectations: today's computer world is dominated by "fatware" programs with hundreds of features, not simple applications built by the users themselves. Yet, a strange convergence is occurring between roles of programmers and end-users. Professional programmers become end users of complex IDEs (Integrated Development Environments) indistinguishable from tools for non-programmers. A new group we call "blended-user programmers" has appeared -- professional application experts without software degrees, e.g. web designers or GUI programmers. Major end-user applications support a continuum of programming tools; advanced users may move into these new software careers.

This workshop will re-evaluate insights of classical end-user programming to understand the converging programming world. Questions it may address:

• What are useful boundaries of "programming" in an environment of check-box customization?
• What are appropriate programming abilities for schoolchildren and adults to learn?
• What are commonalties/differences between new areas of blended-user programming and forms studied earlier?
• What technical and social interactions develop when "real" programmers with computer science degrees work with blended-user programmers?
• Do certificate courses primarily expand blended-user programmers' repertoire of tinkering, or make them more analytical?

Fifteen experts in end-user programming or with psychology and sociology of programming backgrounds will be selected based on position papers (2-4 pages). If appropriate, these may be published as a book to inform research and practice in this emerging area.

More information is on the workshop's web page.

Contact:
Carol Traynor
St. Anselm College
100 St. Anselm Drive
Manchester, NH 03102 USA
Tel: +1 603 656 6021
Email: ctraynor@anselm.edu

Workshop: 12. HCI in Domains: Common Ground and Key Differences

Guy Boy, Eurisco, France
David Novick, Eurisco, France
Cathleen Wharton, US WEST !NTERPRISE, USA

The workshop will discuss HCI approaches, methods, and techniques used in different domains such as health care, engineering, education, or entertainment. The main goal is to understand the interaction of domain and HCI issues. For example, are design guidelines domain-neutral or not?

Our objectives are to produce a categorization of HCI methods and practices across domains, identifying the type of systems in which a technique is most useful; the stage of development in which a methodology is appropriate; the resources needed to conduct an HCI project; and the appropriate measures for various techniques. We plan to discuss various methods of data collection for HCI in specific domains that would be of interest to others.

We expect participants to search for common ground across domains, to identify key differences, and to synthesize new methodologies, where possible.

Participants will be selected on the basis of a 4-5 page position paper describing their background, a large HCI project in one specific domain, and the general and domain-specific methods and techniques applied during all phases of development. Three domains will be chosen for discussion at the workshop on the basis of participants' statements of experience and interest. These three domains will be presented on a pre-workshop web site.

Contact:
Guy Boy
Eurisco
4 Avenue Edouard Belin
31400 Toulouse France
Tel: +33 562 17 3838
Email: boy@onecert.fr

Workshop: 13. Designing the User Interface for Pen and Speech Applications

David Ferro, Unisys Natural Language Understanding, USA
James A. Larson, Intel Architecture Labs, USA
Sharon Oviatt, Oregon Graduate Institute of Science & Technology, USA

This workshop will bring together a small group of researchers and practitioners to discuss how to design applications with both a verbal user interface (the user hears and speaks to the application) and a visual user interface (the user draws/writes and sees the application). Our goals are to better understand the issues that face designers of multimedia interfaces supporting both visual and verbal interaction styles; to facilitate the exchange of ideas and information; and to increase communication among the extremely diverse groups involved in designing multimedia interfaces.

To be selected as a participant in this workshop, e-mail a 3-page paper to the organizers that describes: (a) an existing or proposed multimedia application that integrates visual and verbal interaction styles, and (b) brief position statements relevant to the following workshop topics:

1. Identify situations in which combined visual and verbal interaction is particularly useful, or in which switching between them is desirable
2. Identify principles and/or methodologies for designing visual/verbal human-computer interfaces
3. Recommend topics on which additional research is needed before effective visual/verbal multimedia interfaces can be designed.

A maximum of 15 applicants will be invited to participate in the workshop based on their unique insights and the diversity of viewpoints represented.

Contact:
James A. Larson
Intel Architecture Labs
2111 N.E. 25th Avenue
Hillsboro, OR 97124-5961 USA
Tel: +1 503 264 8463
Email: jim.a.larson@intel.com

Workshop: 14. The UI Design Process: Planning, Managing, and Documenting UI Design Work

Paul McInerney, IBM Toronto Laboratory, Canada
Rick Sobiesiak, IBM Toronto Laboratory, Canada

This workshop will examine best practices for managing and documenting the external aspects of UI design work. Participants will have an opportunity to share lessons learned, discuss published literature, and identify issues that remain unresolved. The following is a preliminary list of discussion topics: dividing the UI design process into stages; division of labor amongst team members; design change management; approaches to holding design reviews; UI design process maturity levels; the role of guidelines; dealing with implementation issues; documenting UI specifications.

The workshop will consist of 10-20 participants, each with project experience as a lead UI designer or UI team lead. We will seek to obtain a representation of various disciplines (e.g., human factors, graphic design, programming) and different project types (e.g., large vs. small projects, products vs. custom applications vs. component development). Participants will be selected based on submissions that consist of the following: summary of UI design experience (including role and project type), a specific case study experience or position related to at least two of the workshop topics identified above, and any proposed new discussion topics. The case study should include: 1) background on the project and the participant's role; 2) noteworthy UI design techniques or practices; and 3) discussion points. Discussion points could include: lessons learned, issues for further work, and related approaches.

More information is on the workshop's web page.

Contact:
Rick Sobiesiak
User-Centered Design
IBM Toronto Laboratory
1150 Eglinton Avenue East
North York, Ontario M3C 1H7 Canada
Tel: +1 416 448 3788
Email: ricks@ca.ibm.com

Monday, May 17, 14:00 - 17:30

Tutorial: 31. Speech User Interfaces for Mobile Devices

Elisa M. del Galdo, Canon Research Centre, UK
Tony Rose, Canon Research Centre, UK

Benefits
Gain a basic understanding of speech recognition systems and the ways in which speech may be used to enhance user interfaces. You will be given the opportunity to apply this knowledge to existing mobile products and devices in a practical exercise.

Origins
A new tutorial for CHI 99. A similar tutorial was given by the authors at HCI 98 in Sheffield, England.

Features

• an explanation of the fundamental concepts in speech recognition
• the costs and benefits of speech user interfaces
• an examination of the interfaces to existing mobile devices
• techniques and guidelines for the design of speech-user interfaces
• practical experience in the application of techniques and guidelines

Audience
Intended for individuals who have some user interface design experience, and are interested in the design of user interfaces that incorporate speech recognition technology. No knowledge of speech recognition required.

Presentation
Brief lectures and small-group practical exercises.

Instructors
Elisa M. del Galdo works within the Speech and Language Group at Canon Research Centre Europe, Ltd., and is responsible for the design and evaluation of speech interfaces for existing products and new product concepts. She has published extensively on the design and evaluation of user interfaces, particularly in the area of internationalisation. Tony Rose is a member of the Speech and Language Group at Canon Research Centre, and is currently working on a variety of technologies including interface design for information retrieval systems. He has published widely on speech and language technology.

Related Tutorials

• 13. Designing Speech User Interfaces (Sunday)
• 16. Design Issues for Next Generation Interfaces (Sunday afternoon)
• 29. Designing Hands-Free, Eyes-Free, Silent (or Noisy) Environment, and Accessible Interfaces (Monday)

Monday, May 17, 18:00 - 21:30

Tutorial: 32. Current Issues in Web Design: Building the Network Economy

Jakob Nielsen, Nielsen Norman Group, USA
Rolf Molich, DialogDesign, Denmark
Bruce "Tog" Tognazzini, Healtheon, USA

Benefits
Attendees will understand current trends on the web and their impact on changing web design requirements.

Origins
A sequel to a highly popular CHI 98 tutorial. 100% new content.

Features
Topics that are of current interest at the time of the conference, possibly including:

• strategies for new media usability; to portal or not to portal is the intranet question (Nielsen)
• international web usability, presenting data from several large European usability studies (Molich)
• designing web-based applications, with multiple releases of a human resources application (Tognazzini)

Audience
Anybody who architects, designs, or edits a major web site (whether internal or external), or who is responsible for a company's web marketing or Internet strategy.

Presentation
Lectures supplemented with discussion of current issues raised by the audience (come prepared with your questions).

Instructors
Jakob Nielsen is a user experience visionary, specializing in web usability, and co-founder of Nielsen Norman Group. He was formerly a Distinguished Engineer at Sun Microsystems. He writes the bi-montly Alertbox column at www.useit.com/alertbox/. Rolf Molich owns and manages DialogDesign, a usability consultancy in Denmark. He has recently supervised a number of large scale comparative usability tests of commercial web sites in order to determine common strengths and pitfalls in design and usability test process. Bruce "Tog" Tognazzini, formerly a Distinguished Engineer at Sun Microsystems and Apple Computer's Human Interface Evangelist, is now lead designer at Healtheon, producing Internet-based healthcare solutions. He writes the monthly AskTog column at www.asktog.com.

Related Tutorials

• 2. User Interface Design for the Web (Saturday evening)
• 6. Practical Usability Methods in Web Site Design (Sunday)
• 7. Visual Design for E-Commerce and Performance Tools (Sunday)
• 22. Web Sites That Work: Designing With Your Eyes Open (Monday)

Monday, May 17, 18:30 - 22:15

Other Activity: CMU LAB DEMOS

Carnegie Mellon's Human-Computer Interaction Institute invites you to an evening of demonstrations including:

• Interviewing and interacting with a virtual Albert Einstein
• Singing with a computer orchestra that follows your lead in real time
• Searching CNN News broadcasts in the Digital Library using oral, natural language inquiries
• Experiencing Virtual Worlds, including Spider Man climbing Pittsburgh Skyscrapers
• Exploring Wearable Computers in applications from highway bridges to airplanes

Transportation and Reservations
Buses will leave the convention center following the Monday afternoon tutorials. For details on activities and reservations, see www.cs.cmu.edu/~hcii/chi99cmudemo/.